Support Services Specialist

1 week ago


Poole, Poole, United Kingdom RNLI Full time
Job Description

We are looking for a highly motivated and experienced Customer Experience Officer to join our team. As a key member of our team, you will be responsible for delivering exceptional customer experiences through various channels. You will work closely with our team to maintain a high level of service quality and ensure that customer needs are met effectively.

Main Responsibilities
  • Provide exceptional customer service through phone and email support.
  • Maintain a working knowledge of RNLI internal systems and processes.
  • Meet engagement and stewardship targets and deliver against performance indicators and service level agreements.

Requirements
  • GCSE standard or equivalent education.
  • Proven customer service skills.
  • Contact Centre experience desirable.
  • Experience of working in an office-based environment.

Salary and Benefits
  • A competitive salary of £23,089 per annum.
  • A comprehensive training program to develop your skills and expertise.
  • A dynamic and supportive work environment.


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