Support Services Specialist
1 week ago
We are looking for a highly motivated and experienced Customer Experience Officer to join our team. As a key member of our team, you will be responsible for delivering exceptional customer experiences through various channels. You will work closely with our team to maintain a high level of service quality and ensure that customer needs are met effectively.
Main Responsibilities
- Provide exceptional customer service through phone and email support.
- Maintain a working knowledge of RNLI internal systems and processes.
- Meet engagement and stewardship targets and deliver against performance indicators and service level agreements.
Requirements
- GCSE standard or equivalent education.
- Proven customer service skills.
- Contact Centre experience desirable.
- Experience of working in an office-based environment.
Salary and Benefits
- A competitive salary of £23,089 per annum.
- A comprehensive training program to develop your skills and expertise.
- A dynamic and supportive work environment.
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