Field Support Specialist

2 days ago


Poole, Poole, United Kingdom Cento Full time
Join Cento's Field Support Team

We're seeking an experienced Field Support Specialist to join our team. As a Field Support Specialist, you'll play a key role in ensuring the smooth operation of our services. Your responsibilities will include:

Key Responsibilities:
* Engineer Scheduling: Plan and assign daily workloads, ensuring engineers are equipped and PPMs are scheduled at least 3 months in advance within SLA requirements.
* Fault Management: Prioritise and assign fault callouts, ensuring quick and effective responses.
* Stock & Orders: Order necessary equipment and parts, maintaining stock levels and project requirements.
* CRM Management: Process job updates, ensure accuracy, and cost jobs through the CRM system.
* Client Communication: Handle Alarm Receiving Centre (ARC) reports, customer calls, and aftercare maintenance agreements.
* Team Collaboration: Assist the Senior Coordinator and Service Manager, provide support to other teams, and contribute to continuous improvement initiatives.
* Compliance & Reporting: Maintain adherence to NSI standards and document all service activities effectively.

What We're Looking For:
The ideal candidate will have proven customer service experience, excellent verbal and written communication skills, and proficiency in MS Office (Word, Excel, PowerPoint) and confidence with CRM systems (e.g., Joblogic, Cash4Windows).

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