IT Support Specialist
4 days ago
We are currently seeking a skilled IT Support Specialist to join our team at Durateam Environmental.
About the Role:
The successful candidate will provide technical support for our hardware and software systems, ensuring optimal performance and resolving any issues that may arise. This role involves on-site attendance to deliver user IT support, assisting users with day-to-day queries, and actively participating in IT projects.
Key Responsibilities:
- Serve as the primary point of contact for IT hardware and software support.
- Manage firewall configurations and ensure their effective operation.
- Provide technical support for laptops, including Mac devices.
- Administer and manage user accounts and MS Office 365 profiles.
- Diagnose and resolve issues using systematic troubleshooting skills.
- Perform daily system checks to maintain optimal performance.
- Resolve complex problems and issues in a timely manner based on priorities.
- Create user guides and documentation.
- Assist both on-site and remote users with their IT needs.
- Monitor and maintain networks and hardware resources.
Requirements:
- Minimum of 2 years of IT support experience.
- Previous experience in supporting on-site hardware and software.
- Firewall management expertise.
- Familiarity with OneDrive, Egnyte, or similar platforms.
- Proficient in diagnosing and resolving IT issues using systematic troubleshooting techniques.
- Knowledge of Mac devices and support.
- Experience with user account management and MS Office 365 profiles.
- Ability to create user guides and documentation.
- Understanding of network monitoring and hardware resource maintenance.
Benefits:
- $55,000 - $65,000 per year salary range.
- On-site parking.
- Private medical insurance.
About Us:
Durateam Environmental is a leading provider of environmental services. Our company values innovation, teamwork, and customer satisfaction. We offer a dynamic work environment and opportunities for career growth.
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