Clinical Pathway Coordinator

3 weeks ago


London, Greater London, United Kingdom Royal Free London NHS Foundation Trust Full time

About the Role

We are seeking a highly organized and detail-oriented Clinical Pathway Administrator to join our team at the Royal Free London NHS Foundation Trust. The successful candidate will be responsible for coordinating administrative processes for patients' clinical pathways, ensuring smooth management and timely completion.

Key Responsibilities

  • Coordinate all administrative processes for each patient's pathway to ensure timely completion.
  • Ensure patient demographics and contact details are up-to-date on Cerner.
  • Phone patients to provide instructions, reminders, and information as needed.
  • Attend and participate in meetings relevant to the role.
  • Provide patient navigation services for satellite and off-site locations.
  • Process confidential patient-sensitive documentation.
  • Deal with concerns/complaints as appropriate.

Requirements

  • Demonstrable ability to meet the Trust Values.
  • Knowledge of medical terminology.
  • English and Maths at GCSE level or equivalent.
  • Secretarial experience.

Desirable Qualifications

  • Diploma level qualification or equivalent experience.
  • Courses / further study attended to demonstrate evidence of personal development.

Experience

  • Previous experience of working with the public and/or patients in a healthcare environment.
  • Experience of interaction with all levels of staff.
  • Previous administrative and organisational experience.
  • Experience of managing and prioritising own workload and working to deadlines.

Skills and Aptitudes

  • Excellent written and verbal communication skills.
  • Excellent organisational skills with meticulous attention to detail.
  • Excellent customer care practice.
  • Understanding patient confidentiality.

Working Arrangements

This is an onsite commitment only role. The successful candidate will be required to work Monday to Friday, with flexible hours to accommodate peaks and troughs of activity.

About Us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts, providing care to over 1.6 million patients each year. We offer a forward-thinking approach to working, with flexible hours, generous benefits, and next-level training opportunities.



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