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Clinical Pathway Coordinator
1 month ago
We are seeking a highly organized and detail-oriented individual to join our team as a Clinical Pathway Administrator in Nephrology and Renal. The successful candidate will be responsible for coordinating administrative processes, ensuring smooth patient pathways, and maintaining accurate records.
Key Responsibilities- Coordinate all administrative processes for patient pathways, ensuring timely and efficient management.
- Ensure patient demographics and contact details are up-to-date on Cerner.
- Access patient records using computerized tracking systems, maintaining confidentiality and adhering to data protection policies.
- Provide clear instructions, reminders, and information to patients via phone calls.
- Attend and participate in relevant meetings, contributing to effective communication and collaboration.
- Provide patient navigation services for satellite and off-site locations, ensuring seamless care delivery.
- Regularly check with Admissions to ensure patients are added to the elective waiting list.
- Provide cross-cover for other patient navigators, maintaining a consistent and effective administration service.
- Process confidential patient-sensitive documentation, handling concerns and complaints promptly and professionally.
- Demonstrable ability to meet the Trust Values.
- Knowledge of medical terminology, English and Maths at GCSE level or equivalent, and secretarial experience.
- Desirable: Diploma level qualification or equivalent experience, courses or further study attended to demonstrate evidence of personal development.
- Previous experience working with the public and/or patients in a healthcare environment, interacting with all levels of staff, and managing and prioritizing own workload.
- Excellent written and verbal communication skills, organizational skills, customer care practice, and understanding of patient confidentiality.
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts, providing care to over 1.6 million patients annually. We offer a forward-thinking approach to working, with flexible hours, generous benefits, and next-level training opportunities.
