Clinical Pathway Coordinator
4 weeks ago
We are seeking a highly organized and detail-oriented individual to join our team as a Clinical Pathway Administrator in the Nephrology and Renal department. The successful candidate will be responsible for coordinating administrative processes, ensuring smooth patient pathways, and providing excellent customer service.
Main Duties- Coordinate administrative processes for patient pathways, ensuring timely and efficient management.
- Ensure patient demographics and contact details are up-to-date on Cerner.
- Phone patients to provide instructions, reminders, and information as needed.
- Attend and participate in meetings relevant to the role.
- Provide patient navigation services for satellite and off-site locations.
- Check with Admissions on a regular basis to ensure patients have been added to the elective waiting list.
- Provide cross-cover for other patient navigators to ensure a consistent administration service.
- Process confidential patient-sensitive documentation.
- Deal with concerns and complaints as appropriate, escalating to management as needed.
The Royal Free London NHS Foundation Trust is a leading healthcare provider, delivering high-quality care to over 1.6 million patients annually. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
Person Specification- Demonstrable ability to meet the Trust Values.
- Knowledge of medical terminology.
- English and Maths at GCSE level or equivalent.
- Secretarial experience.
- Previous experience working with the public and/or patients in a healthcare environment.
- Experience of interaction with all levels of staff.
- Previous administrative and organisational experience.
- Experience of managing and prioritising own workload and working to deadlines.
- Excellent written and verbal communication skills.
- Excellent organisational skills with meticulous attention to detail.
- Excellent customer care practice.
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London, Greater London, United Kingdom Royal Free London NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Clinical Pathway Administrator in Nephrology and Renal. The successful candidate will be responsible for coordinating administrative processes, ensuring smooth patient pathways, and maintaining accurate records.Key ResponsibilitiesCoordinate all...
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