Administrative Coordinator
3 weeks ago
This role plays a crucial part in enhancing the University of Glasgow's global presence and reputation. As an Administrative Assistant, you will be responsible for providing exceptional administrative support to students, staff, and external stakeholders. Your primary focus will be on ensuring the smooth delivery of undergraduate and master's programmes, as well as providing operational support to Programme Directors and lecturers.
Main Duties and Responsibilities- General Enquiries: Act as liaison for students, UESTC staff, and Hainan Campus Bureau regarding matters related to the University of Glasgow. Liaise with administrative and academic staff at the University of Glasgow.
- Administration of Undergraduate/Master Programmes: Log and track students on an individual basis from point of entry until graduation, monitoring performance using UofG's student information system, MyCampus, Moodle, and highlighting potential problems through other appropriate means.
- College Administration Support: Check and ensure accuracy of all information relevant to the School and held by the University. Support arrangements for student recruitment, induction, and graduation events in Hainan.
- Ad Hoc: Undertake any other duties as assigned by line managers in support of the delivery of joint programmes.
- Essential:
- A1 High School graduation certificate OR evidence of progression and development gained through 3-4 years relevant work experience.
- A2 Knowledge of Chinese and UK Higher Education procedures, standards, and regulatory environments.
- Desirable:
- F1 Experience of working within a University/Higher Education setting supporting the academic and student community.
- Dimensions: Administration and support for approximately 300 at present and growing to more than 2000 undergraduate/master students.
- Planning and Organising: Planning ahead for the delivery of administrative tasks and prioritising own workload, assisting in the meeting of UESTC; Glasgow College Hainan, UESTC; School and College deadlines.
- Decision Making: Prioritising own workload, managing conflicting priorities to meet deadlines. Responding to general enquiries appropriately.
- Internal/External Relationships: Contributing to the Glasgow College Hainan, UESTC ethos and supporting the Administration Manager and Programme Directors.
- Problem Solving: Acting as first point of contact for incoming administrative enquiries relating to assigned staff/tasks and thereafter using initiative and judgment to identify which issues should be taken forward and by whom.
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