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Customer Experience Manager

1 week ago


Bromsgrove, Worcestershire, United Kingdom Equals One Ltd Full time

About Equals One Ltd

We are revolutionising health and safety compliance solutions, committed to fostering resilience and success.

In this exciting opportunity, you will play a key role in supporting our clients and ensuring the smooth operation of our business.

We are seeking an experienced Client Services Manager to join our team, someone who can provide exceptional customer service and ensure the efficient delivery of our services.

As a key member of our operations team, you will be responsible for managing a team of customer-facing staff, providing training and support to ensure they have the skills and knowledge needed to deliver outstanding service.

You will also be responsible for developing and implementing processes to improve efficiency and productivity, as well as identifying areas for cost savings.

Key Responsibilities:

  • Manage a team of customer-facing staff to ensure delivery of exceptional service
  • Develop and implement process improvements to increase efficiency and productivity
  • Identify areas for cost savings and develop strategies to achieve them
  • Provide training and support to staff to ensure they have the skills and knowledge needed to deliver outstanding service

Salary: £22,000 - £26,000 per annum

Job Type: Fixed Term Contract 12 month, Maternity cover

Why work for us?

We offer a competitive salary, hybrid working arrangements, and opportunities for professional development.

We value diversity and inclusion, and we welcome applications from candidates from all backgrounds.