Senior Customer Support Lead

3 weeks ago


Bromsgrove, Worcestershire, United Kingdom Equals One Ltd Full time

Job Description: Senior Customer Support Lead

We are looking for an experienced Client Services Manager to lead our customer support team at Equals One Ltd. as a Senior Customer Support Lead.

About the Role:

This is a fixed-term contract lasting 12 months, providing maternity cover for the current holder of the position.

Key Responsibilities:

  • Manage and develop a team of customer support professionals.
  • Improve customer satisfaction through effective issue resolution.
  • Collaborate with other departments to enhance overall business performance.

Requirements:

To succeed in this role, you will need:

  • Proven leadership experience in customer-facing teams.
  • Strong problem-solving and conflict resolution skills.
  • A deep understanding of customer support principles.

What We Offer:

As a member of our team, you can expect a competitive salary of £25,000 per annum, hybrid working arrangements, and opportunities for growth and development.



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