Senior Customer Support Lead
3 weeks ago
Job Description: Senior Customer Support Lead
We are looking for an experienced Client Services Manager to lead our customer support team at Equals One Ltd. as a Senior Customer Support Lead.
About the Role:
This is a fixed-term contract lasting 12 months, providing maternity cover for the current holder of the position.
Key Responsibilities:
- Manage and develop a team of customer support professionals.
- Improve customer satisfaction through effective issue resolution.
- Collaborate with other departments to enhance overall business performance.
Requirements:
To succeed in this role, you will need:
- Proven leadership experience in customer-facing teams.
- Strong problem-solving and conflict resolution skills.
- A deep understanding of customer support principles.
What We Offer:
As a member of our team, you can expect a competitive salary of £25,000 per annum, hybrid working arrangements, and opportunities for growth and development.
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