Customer Relations Manager

2 days ago


Bromsgrove, Worcestershire, United Kingdom IDEX Consulting Ltd Full time
Job Summary: We are seeking an experienced Customer Relations Manager to join our team at IDEX Consulting Ltd. This is a fantastic opportunity for a motivated individual to develop their career in a dynamic and supportive environment.

The successful candidate will be responsible for carrying out investigations of client complaints, following the firm's standard complaints procedure and formulating client responses. They will also support the analysis of customer feedback processes, act upon and effectively deliver against client requests, review customer-focused regulatory industry update summaries, and escalate to senior management and Operations where issues with products and services are identified.

This role offers a great chance to work in a vibrant office environment with colleagues who demonstrate longevity within the business. Progression is encouraged, with support for further industry exams and a clear pathway agreed and supported by management. An estimated salary for this role is £42,000.

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