Complaints Resolution Manager

3 days ago


Bromsgrove, Worcestershire, United Kingdom IDEX Consulting Ltd Full time
Job Summary

IDEX Consulting Ltd is looking for an experienced Complaints Specialist to join its Customer Care Team.

The successful candidate will be responsible for investigating and resolving client complaints, analyzing customer feedback, and working closely with the Operations team to ensure excellent customer service.

The key qualifications and skills required for this role include:

  • A strong background in the financial services sector, preferably in complaint handling or customer service
  • Excellent communication and interpersonal skills to effectively resolve client complaints
  • Able to work independently and as part of a team to achieve goals and objectives
  • Familiarity with industry regulations and standards, particularly those related to complaint handling
  • Ability to analyze data and make recommendations to improve processes and procedures

We offer a competitive salary package and opportunities for professional growth and development in a supportive and dynamic work environment.



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