Facilities Helpdesk Administrator

5 months ago


Bromsgrove, United Kingdom NEC Services Group Full time

**Position**: Helpdesk Administrator

**Job Summary**:
The Helpdesk Administrator is responsible for overseeing the operations of the helpdesk ensuring the efficient delivery of support services to clients. Working closely with the Head of Facilities Services, this role involves managing incoming jobs, coordinating service requests, resolving issues, and maintaining a high level of customer satisfaction. The Helpdesk Administrator plays a crucial role in ensuring smooth communication, effective problem solving, and timely resolution of client inquiries and concerns.

**Responsibilities**:
1. Helpdesk Operations:

- Manage the day to day operations of incoming works reactive and planned.
- Ensure that service requests and inquiries are properly logged, tracked, and resolved within defined service level agreements (SLAs).
- Monitor helpdesk performance metrics (e.g., response time, resolution time) and take corrective actions as needed.
- Maintain helpdesk procedures, workflows, and documentation.

2. Customer Support and Issue Resolution:

- Serve as the escalation point for unresolved customer issues.
- Ensure prompt and effective resolution of customer inquiries, problems, and complaints.
- Maintain effective communication with clients to provide updates and ensure customer satisfaction.
- Continuously improve customer support processes and implement strategies to enhance customer experience.

3. Service Level Agreement (SLA) Compliance:

- Monitor and enforce adherence to SLAs for service delivery.
- Collaborate with the Head of Facilities Services to align helpdesk operations with client expectations and contractual obligations.
- Identify potential bottlenecks or gaps in service delivery and implement measures to address them.

4. Collaboration with Head of Facilities Services:

- Work closely with the Head of Facilities Services to coordinate and prioritise service requests.
- Provide regular updates on helpdesk performance, customer feedback, and service trends.
- Collaborate on process improvements and initiatives to enhance overall service delivery.

5. Reporting and Analysis:

- Prepare regular reports on helpdesk performance, including key metrics and trends.
- Conduct data analysis to identify patterns, areas for improvement, and opportunities for efficiency gains.
- Present findings and recommendations to board of directors.

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Helpdesk Administrator: 3 years (required)
- Customer service: 3 years (required)

Ability to Commute:

- Bromsgrove (required)

Work Location: In person



  • Bromsgrove, Worcestershire, United Kingdom City Facilities Management Full time

    Job Purpose: As a key member of our team at City Facilities Management, you will be responsible for carrying out planned and reactive maintenance across various site locations. Your primary role will be to respond promptly and positively to service call requests, assess the requirements of the job, and carry out repairs as necessary.Key...

  • Administrator

    5 months ago


    Bromsgrove, United Kingdom Omni RMS Full time

    **Administrator** **Bromsgrove** **£23K - £25K** We are currently working with a large Facilities Management company to recruit an Administrator for their team in Sandwell. The role will be to provide admin support to a team working on a refurbishment and property upgrade project to a Social Housing provider. **Responsibilities** - Establish and...

  • Office Administrator

    5 months ago


    Bromsgrove, United Kingdom S Guest Consultancy Services Ltd Full time

    We are currently recruiting for an Office Administrator to work in a very busy office environment, someone ideally from construction, facilities or insurance works background. The role will involve office administration, dealing with telephone calls from the customers, booking engineers onsite and paperwork Monday - Friday **Salary**:...

  • Administrator

    5 months ago


    Bromsgrove, United Kingdom TBC Full time

    **Ref. No.** **The Position** The Best Connection are seeking to appoint an Administrator to support our busy facilities team. The Property Administrator is responsible for supporting the Property department in looking after a portfolio of around 100 properties across the UK. The Property Coordinator is responsible for inputting and organising key data...


  • Bromsgrove, Worcestershire, United Kingdom TeacherActive Full time

    Job Title: Facilities Operations ManagerAbout the Role: We are seeking a highly skilled Facilities Operations Manager to join our team at TeacherActive. As a key member of our operations team, you will play a vital role in ensuring the school and its grounds are maintained to the highest standards of cleanliness and safety.Key Responsibilities:* Manage the...


  • Bromsgrove, United Kingdom Rekroot UK Ltd Full time

    Bookkeeper / Administrator - Firm of Accountants Our client is seeking an experienced Accountancy Practice Bookkeeper / Administrator to joint their team based in their Bromsgrove Office. This successful firm of accountants has developed a strong reputation for delivering quality services, along with building strong relationships with its wide-ranging...

  • Part Time

    5 months ago


    Bromsgrove, United Kingdom DeepClean Hygiene Solutions Limited Full time

    **The Company** DeepClean Hygiene Solutions Ltd was established in 1997. We have an enviable market position and reputation, forged over twenty-five years of providing excellence to our customers. We sell our contracted services to Facilities Managers and Catering Professionals. Our customers include companies with staff restaurants, universities, colleges...

  • Office Administrator

    5 months ago


    Bromsgrove, United Kingdom Eric Wright Group Limited Full time

    The Eric Wright Group has a fantastic history. From our beginnings in construction to an award winning group of companies, our reputation is built on our Chairman's founding principles of a company that must be profitable, ethical and farsighted, as a result we have people, community and social value at our heart. Eric Wright Water aims to be the leader in...


  • Bromsgrove, Worcestershire, United Kingdom Katie Bard Full time

    We are seeking an experienced Office Manager to join our team at Katie Bard. This is a fantastic opportunity to work for a forward-thinking creative firm based in Bromsgrove, with the possibility for hybrid working.Key Responsibilities:Front of house duties, including managing the office's post and handling the office's communicationsManaging the booking of...

  • Office Coordinator

    5 months ago


    Bromsgrove, United Kingdom Lineview Solutions Full time

    Title: Office Coordinator Reports to: Office & IT Manager Purpose: Working within the shared services department, predominantly supporting the office Manager in the general running of the office facilities and administrative support in Office, IT and Health & Safety policies and procedures. The role will also support our People Partners Manager and...

  • Office Assistant

    5 months ago


    Bromsgrove, United Kingdom Johnson Fleming Full time

    We’re NFP and we provide services and solutions to support businesses and people. We have capabilities that extend around the globe, including here in the UK, Ireland, EMEA, APAC and North America. It’s a time of rapid growth for the European arm of the business, so we need someone to join us to have overall responsibility for facilities management at...


  • Bromsgrove, Worcestershire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Project Support Manager to join our team at Herefordshire and Worcestershire Health and Care NHS Trust. The successful candidate will be responsible for providing administrative support to senior leaders in Facilities services, working across multiple teams to deliver specific projects as defined...


  • Bromsgrove, Worcestershire, United Kingdom TeacherActive Full time

    We are seeking to appoint a Building Services Supervisor who will play a key role in ensuring that the school and its grounds are maintained to the highest standards of cleanliness and safety, and who can work with us in planning and supervising improvements A school where pupils display positive attitudes, are happy and feel respected by staff and one...

  • Office Assistant

    5 months ago


    Bromsgrove, United Kingdom Multistaff Recruitment Solutions Full time

    We currently have a fantastic opportunity for an Office Assistant to work for our lovely Client based in Bromsgrove. The role and opportunity In this varied and busy role, you’ll be responsible for promptly ordering/replenishing office consumables, liaising with contractors over the maintenance and repair of facilities/equipment, daily postal...


  • Bromsgrove, United Kingdom Heart of Worcestershire College Full time

    The purpose of the role is to provide customer services within the Learning Centre to support students and staff using facilities and resources. ***: **KEY ROLES AND ACCOUNTABILITIES**: - Carry out desk duties in the Learning Centre's, including the issuing and returning of resources, shelving returned materials, general tidying of the Learning Centre's,...

  • Female Support Worker

    5 months ago


    Bromsgrove, United Kingdom iBC Healthcare Full time

    Do you want a career making a real difference to vulnerable Adults with complex needs? Are you looking for an employer who invests in their staff’s development/ progression and guarantees to give you all the support to ensure you can do amazing daily? If so, then look no further. We have an excellent opportunity for a **Female Support Worker** to join...

  • Recruitment Resourcer

    5 months ago


    Bromsgrove, United Kingdom Edge Careers Full time

    **Recruitment Resourcer at Edge Careers.** An amazing opportunity to join this thriving, reputable, well-established Recruitment Consultancy as a Resourcer within our Trades & Labour Division. Edge will invest in your personal development and training. You will be provided with on-going training and support to give you the option to progress within the...

  • Receptionist (Weekend)

    6 months ago


    Bromsgrove, United Kingdom Bupa Care Homes Full time

    Job Number: HEA01A0 Heathbrook House 223-229 Worcester Road Bromsgrove Worcestershire B61 7JA Location Status On site Salary Amount £10.95 to £11.85 **Receptionist (Weekends)** **Heathbrook House Care Home, **223-229 Worcester Road, Bromsgrove, B61 7JA** **£10.95 to £11.85ph dependent on qualifications and experience** **Permanent Contract. 16...

  • 0.6 Lecturer in Art

    6 months ago


    Bromsgrove, United Kingdom Heart of Worcestershire College Full time

    The purpose of the role is to be responsible for flexible and proactive delivery of an agreed teaching programme in Art & Design and other related areas. In addition to teaching, to undertake a range of administrative and developmental duties that contributes to improving standards and achievements and the learner experience. **KEY ROLES AND...