Learning Support Assistant

7 months ago

Bromsgrove, United Kingdom Heart of Worcestershire College Full time

The purpose of the role is to provide customer services within the Learning Centre to support students and staff using facilities and resources.

***:
**KEY ROLES AND ACCOUNTABILITIES**:

- Carry out desk duties in the Learning Centre's, including the issuing and returning of resources, shelving returned materials, general tidying of the Learning Centre's, taking payments for services such as printing, copying, and sale of stationery.
- Create ID cards and help students with the activation of their network accounts, including WiFi access.
- Provide support to students in the use of internal College systems, such as ProMonitor and Moodle.
- Assist students and staff in locating relevant resources in the Learning Centre both printed and electronic, including demonstrating the use of the catalogue and e-resources.
- Maintain and develop Learning Centre stock through the ordering, processing, stock-checking and withdrawing of materials using Heritage Cirqa.
- Contribute to the maintenance and development of reading lists for individual courses collaborating with curriculum teams.
- To facilitate and deliver induction sessions in the use of the Learning Centre.
- Provide support to students to help develop effective study skills, including the use of Harvard referencing.
- Supervise and provide support to students working in the Learning Centre, including those undertaking Elements and Thrive activities.
- To book groups in the Learning Centre as requested, liaising with the Timetabling Team, including for Thrive and Elements sessions. Monitor and report on attendance as required.
- Liaise with the IT helpdesk regarding IT account queries and reporting any hardware or software issues.
- Assist in the promotion of Learning Centre services via the creation and maintenance of displays and notices, online content and delivery of competitions and events throughout the year.
- Attend Learning Centre team meetings, mandatory training and relevant staff development sessions and participate in the Performance Development Review process.
- To work in any Learning Centre as required for operational need including evenings.
- To undertake duties as a First Aider.
- To undertake duties as a Fire Marshal.
- To undertake duties as an Exam Invigilator.
- Assist the Customer Services team during enrolment and open events.
- Liaise with colleagues across the college as appropriate in terms of referring students to the Wellbeing team and Support for Success team.
- Assume responsibility for the Learning Centre when working on occasions when no other members of staff are on duty. This involves ensuring the good behaviour of all users, conforming to the Learning Centre and HOW College regulations and maintaining levels of security and safety at all times.

**GENERAL ACCOUNTABILITIES**
- To commit to the safeguarding and promotion of the welfare of children, young people and vulnerable adults
- To participate in the College’s Performance Management Scheme and attend such training events as are necessary to enable him/her to carry out the duties of the job description
- To continually improve teaching, learning and assessment through proactive CPD and sharing best practice.
- To actively participate in the College’s Quality System, including quality improvement strategies and initiatives.
- To undertake such other duties as may be assigned commensurate with the grade and purpose of the post.
- To take reasonable care for the health and safety of him/her and for others affected by his/her work.
- To actively support College Safeguarding, Equality and Diversity policies.
- To operate/conduct all HR tasks and functions within the principles of GDPR.

This Job Description is current at the date shown below, and is a guide to the work you will be required to undertake. In consultation with the post holder, it may be changed from time to time by the College to meet changing circumstances.

**CONDITIONS OF SERVICE**

All successful applicants will undergo the following checks:

- Enhanced DBS
- 2 x References, one of which must be your current or most recent employer
- Qualification validation check

**SALARY**

The salary range for this post is from £22,074 to £22,865 pro rata per annum. Your starting salary will be dependent upon your qualifications and experience. Once you have successfully passed your probationary period, your salary will increase within the salary band on an annual incremental basis, until you reach the top of the salary scale.

***

**HOURS OF WORK**

The hours of work will be based on:
22 hours per week for 38 weeks per year.

**ANNUAL LEAVE**

As this is a term time only appointment you will receive a payment in lieu of holiday, which is in addition to your salary. You will also be paid for any Statutory Bank Holidays and concessionary days which fall within your working week.

**PENSION SCHEME**

The College operates an occupational pension scheme, namely the ‘Local Government Pension Scheme’.

**PROBATION

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