Customer Services Specialist

24 hours ago


Bromsgrove, Worcestershire, United Kingdom NFP, an Aon company (Europe) Full time

Pensions Administration Opportunity

NFP, an Aon company (Europe), is seeking a highly motivated and detail-oriented individual to join our team in Bromsgrove as a Pensions Customer Services Executive. This role will involve the administration of clients' group pensions, working closely with Consultants and Senior Team Members to oversee implementations and remedial work.

The successful candidate will have responsibility for undertaking comprehensive data validation exercises, completing auto-enrolment assessments, producing and reconciling payroll deduction schedules, and liaising between pension providers, The Pensions Regulator, and employers/employees and client advisers.

Responsibilities:

  • Undertake comprehensive data validation exercises
  • Complete auto-enrolment assessments, including Declaration of Compliance & Re-Declaration of Compliance
  • Produce and reconcile payroll deduction schedules within agreed Service Level turnaround timeframes
  • Liaise between pension providers, The Pensions Regulator, and employers/employees and client advisers

Requirements:

  • Previous experience in a Customer Services role
  • Knowledge and experience of Pensions Administration desirable
  • Experience with Excel, MS Teams, and Outlook essential

Benefits:

  • A competitive salary of £35,000 per annum
  • Benefits, including 35 hours Monday-Friday, in Bromsgrove

About NFP, an Aon company (Europe)

NFP, an Aon company (Europe), is a leading provider of employee benefits and financial services. We are committed to delivering exceptional service to our clients and employees.

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