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Enterprise Contact Centre Sales Manager

2 months ago

London, Greater London, United Kingdom Zoom Full time
About the Role

We are seeking an experienced Enterprise Contact Centre Sales Manager to join our Zoom Contact Centre (CX) team in EMEA. As the Enterprise Sales ZCX Specialist Manager, EMEA, you will be responsible for hiring, enabling, coaching, and managing a team of CX Sellers based across EMEA.

Key Responsibilities
  • Define strategy and overall business planning for Enterprise and upmarket accounts across EMEA.
  • Provide feedback, coaching, and training to ensure team quota attainment, drive activity levels, and implement process efficiency changes to drive maximum productivity.
  • Lead new customer acquisition efforts as well as up-sell and cross-sell efforts into existing Zoom relationships, working closely with the channel community.
About the Team

The Zoom CX Specialist sales team in EMEA is a dynamic force driving the company's success. With a focus on delivering innovative CX solutions for clients across all sectors in all regions through outcome-based consultative selling, the team passionately engages with clients across the EMEA region.

Requirements
  • Experience in software or solution sales, with specific expertise in Contact Center and/or Contact Center as a Service (CCaaS).
  • Experience leading high-performing sales teams in a CCaaS environment, preferably overlay sales teams in a matrixed organisation.
  • Experience of coaching, building, and developing highly effective sales talent across an EMEA region.
  • Experience collaborating with sales, solution engineering, and channel sales teams.
  • Detail-focused sales manager with a focus on providing sales teams with structure and best-in-class sales cadence motions.
  • Creative problem solver and willing to suggest new ideas for sales engagements/campaigns.
What We Offer

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.