Client Relationship Specialist

5 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Dee Set Full time
Job Overview

This is an exciting opportunity to join Dee Set as a Client Relationship Specialist, responsible for managing relationships with key customers to drive profitable growth and new business opportunities.

The successful candidate will be responsible for maintaining excellent customer service levels, supporting the Head of Customer Success in establishing strategic objectives, and leading cooperation with internal support functions to meet or exceed customer requirements.

Key Responsibilities:
  • Manage a portfolio of key accounts with major national retailers and their suppliers.
  • Lead and support Account Manager colleagues in developing their accounts.
  • Maintain excellent customer service levels at all times.
  • Broker the successful transition of new business into well-executed ongoing work.
  • Collaborate with colleagues to drive continuous process improvement and identify new business opportunities.
  • Develop new opportunities into compelling commercial business propositions for customers.
  • Monitor and deliver financial KPIs, including sales and profitability targets.
Salary

We are offering a competitive salary of £60,000 - £80,000 per annum, depending on experience.



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