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Clinical Education Administrator
1 month ago
About the Role
We are seeking an experienced administrator to support our Clinical Education Team at East Suffolk and North Essex NHS Foundation Trust. The successful candidate will be responsible for providing administrative support to the team, including dealing with external and internal enquiries, passing on messages, and maintaining electronic and manual filing systems.
Key Responsibilities
- Deal with external and internal enquiries and queries from within the Clinical Education Team itself, and other areas within the Trust.
- Pass on messages as appropriate to the relevant person/team in a prompt and timely way.
- Use initiative to deal with routine and some non-routine problems that may arise and be aware when to escalate issues to the Lead Co-ordinator, or other Leads/Manager.
- Assist in developing, maintaining efficient electronic and manual filing systems.
- Responsible for the maintenance and inputting of accurate data on hospital systems.
- Manage your own workload to ensure completion of the full range of your tasks using the knowledge, skills and experience you have gained and be able to support other team members to undertake the full range of administrative activities when required.
About Us
East Suffolk and North Essex NHS Foundation Trust provides hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff. We pride ourselves on supporting our staff, offering a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals, we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offers a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
Find out about living and working here -
Job Requirements
For full details of the responsibilities and duties of this role, please see the attached job description.
Person Specification
Experience
Essential
- Previous administrative role
- Working collaboratively as part of a team
- Advanced IT Systems including - Microsoft Office
- Experience of communicating with a range of people both within and external to the organisation
Desirable
- NHS experience
- Experience within relevant work area
- Experience of working with learners/educational organisations
Qualifications
Essential
- GCSE grade 5/C or equivalent in English and Maths
- NVQ level 3 in administration/secretarial or equivalent experience
Knowledge and Skills
Essential
- Awareness of Trust policies on Confidentiality and Data Protection
- Customer service
- Good attention to detail and accuracy
- Able to plan and prioritise effectively and work within defined deadlines
Desirable
- Advanced keyboard skills
