Senior Manager Onboarding Operations

2 days ago


London, Greater London, United Kingdom Taylor James Resourcing Full time
Job Description

This role involves managing and overseeing a team to ensure the timely and complete onboarding of clients. The Global Head of KYC Onboarding Supervisor will work closely with various stakeholders, including institutional brokers, banks, hedge funds, trading firms, and other financial institutions.

The key responsibilities include:

  • Processing client cases and acting as a subject matter expert escalation within the onboarding team
  • Approving low and medium-risk accounts
  • Supervising the customer onboarding team, primarily focused on London Head Office: capacity management, prioritisation, coaching, and performance management
  • Completing file reviews (KYC, account opening documentation, administration) and signing off low and medium-risk accounts
  • Ensuring files are compliant with relevant regulations and in line with the firm's policies
  • Issuing appropriate client documentation to all new customers and adhering to local regulatory and exchange requirements
  • Escalating issues and developments in a timely manner
  • Facilitating quality assurance feedback sessions with the Financial Crime team
  • Assisting with the implementation of changes within the department (regulatory, operational) and streamlining processes for a better client experience
Requirements

To be successful in this role, you will need:

  • Direct line management experience of at least 1 year+ globally of onboarding teams
  • Managed teams through transitions
  • KYC experience of 5 years+
  • Onboarding experience of 5 years+
  • Able to work collaboratively in a high-pressure environment


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