Onboarding Project Manager
1 day ago
Senior Implementation Professional - Join our team of experts and contribute to shaping the maritime industry
About the Role:
We are seeking an experienced Senior Implementation Professional to join our team. The successful candidate will be responsible for implementing and onboarding new customers, coordinating cross-functional efforts, and ensuring continuous growth and maximum utilization of our services.
Key Responsibilities:
- Project Management:
- Manage the entire customer onboarding and implementation project lifecycle, from kick-off to go-live.
- Develop and execute comprehensive implementation project plans, including timelines, milestones, and resource allocation.
- Monitor project progress, identify potential risks, and implement mitigation strategies.
- Ensure timely delivery of onboarding tasks and adherence to SLAs.
Requirements:
- Certification in Project Management is a plus
- Foreign languages are a plus (incl. Chinese)
- Project Management - 3+ years of experience in project management roles, with a track record of successful project delivery
- Customer Onboarding - Strong understanding of customer onboarding processes and best practices
- KYC/CDD – Worked in, or closely with, KYC and Customer Due Diligence teams
- Maritime and/or Payments experience is a plus
- Project Management and CRM Tools – Such as Monday.com, Asana and Salesforce.
- Change management – communicates clearly and manages change effectively.
- Oral and written communication - excellent communication skills, can explain complex risk terms in business language – in English.
- Interpersonal skills - build strong relationships with both internal and external stakeholders.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Organisational awareness – knows how to get things done and gain commitment.
- Credible - able to hold senior colleagues to account.
- Microsoft tools - Proficient in Microsoft Office applications including Outlook, Excel, Word & PowerPoint
Why Choose Us?
We offer a supportive and inclusive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.
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