Onboarding Project Manager

1 day ago


London, Greater London, United Kingdom MarTrust Full time
Job Summary

Senior Implementation Professional - Join our team of experts and contribute to shaping the maritime industry

About the Role:

We are seeking an experienced Senior Implementation Professional to join our team. The successful candidate will be responsible for implementing and onboarding new customers, coordinating cross-functional efforts, and ensuring continuous growth and maximum utilization of our services.

Key Responsibilities:

  • Project Management:
  • Manage the entire customer onboarding and implementation project lifecycle, from kick-off to go-live.
  • Develop and execute comprehensive implementation project plans, including timelines, milestones, and resource allocation.
  • Monitor project progress, identify potential risks, and implement mitigation strategies.
  • Ensure timely delivery of onboarding tasks and adherence to SLAs.

Requirements:

  • Certification in Project Management is a plus
  • Foreign languages are a plus (incl. Chinese)
  • Project Management - 3+ years of experience in project management roles, with a track record of successful project delivery
  • Customer Onboarding - Strong understanding of customer onboarding processes and best practices
  • KYC/CDD – Worked in, or closely with, KYC and Customer Due Diligence teams
  • Maritime and/or Payments experience is a plus
  • Project Management and CRM Tools – Such as Monday.com, Asana and Salesforce.
  • Change management – communicates clearly and manages change effectively.
  • Oral and written communication - excellent communication skills, can explain complex risk terms in business language – in English.
  • Interpersonal skills - build strong relationships with both internal and external stakeholders.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Organisational awareness – knows how to get things done and gain commitment.
  • Credible - able to hold senior colleagues to account.
  • Microsoft tools - Proficient in Microsoft Office applications including Outlook, Excel, Word & PowerPoint

Why Choose Us?

We offer a supportive and inclusive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.



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