Client Onboarding Specialist

1 week ago


London, Greater London, United Kingdom EmpowerRD Full time

We are an innovative organisation that invests in innovation in our technology, processes, and ourselves. We are market leading in our thinking and services, driven by data.

Job Overview

EmpowerRD is seeking a Client Onboarding Manager to join our team. The successful candidate will play a crucial role in implementing our onboarding strategy, ensuring our clients can seamlessly adopt and benefit from our R&D funding solutions.

  • The role involves managing a comprehensive onboarding process, ensuring new and renewing clients receive a well-planned programme that outlines clear objectives, timelines, and procedures.
  • The ideal candidate will utilise their R&D tax credit experience to build implementation strategies that ensure clients are onboarded within the defined SLAs.
  • They will handle multiple projects concurrently, prioritising business outcomes, client satisfaction, and the integrity of technical solutions.
  • The Client Onboarding Manager will also contribute to company-wide initiatives aimed at refining processes, with an eye for automation and scalable improvements.

The estimated salary for this role is £60,000 - £80,000 per annum, depending on experience. If you have a background in R&D tax credit and excellent communication and project management skills, we encourage you to apply.



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