Senior Onboarding Training Expert

6 days ago


London, Greater London, United Kingdom NatWest Group Full time

NatWest Group is seeking a Senior Onboarding Training Expert to join its team.

Estimated salary: £60,000 - £80,000 per annum.

About the Role

This role involves leading training initiatives within Onboarding at NatWest Group, using financial crime knowledge to analyze team challenges and drive excellence. The successful candidate will work closely with management and stakeholders to identify skill gaps and deliver high-impact training, using data to support coaching for both new and experienced employees.

  • The ideal candidate will have direct experience in financial crime investigations, specifically around customer onboarding and risk assessment.
  • They will also need experience training and coaching analysts in a regulated setting, preferably at a financial institution.
  • Additional requirements include the ability to proactively identify risks, assess their impact, and deliver targeted training.

Key Responsibilities

The Senior Onboarding Training Expert will be responsible for:

  • Engaging with colleagues and stakeholders, building relationships across the business.
  • Supporting Onboarding Managers with maintaining and developing best practices guides and delivering SOP changes.
  • Leading project delivery and control enhancements as a financial crime and onboarding subject matter expert, focusing on training-related changes.

Requirements

To succeed in this role, you will need:

  • A passion for coaching, learning, and development.
  • A working knowledge of business banking and onboarding due diligence.
  • Excellent written communication skills and a flair for producing engaging content.
  • A passion for detecting and preventing financial crime.


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