Senior Onboarding Training Specialist

16 hours ago


London, Greater London, United Kingdom NatWest Group Full time

**About the Role**

This is a chance to support the growth of an exciting onboarding operation at a scaling fintech. As a Senior Onboarding Training Analyst, you'll lead training initiatives within Onboarding at Mettle, using your financial crime knowledge to analyze the team's challenges and drive excellence within the function.

You will work closely with the management team and Onboarding Lead to identify skill gaps and deliver high-impact training. You'll also use data to support training and coaching for both new and experienced employees.

**Key Responsibilities**

  • Engage with colleagues and stakeholders, building relationships across the business
  • Maintain and develop best practices guides and deliver standard operating procedure (SOP) changes
  • Support project delivery and control enhancements as a financial crime and onboarding subject matter expert, leading on changes related to training

**Requirements**

  • Demonstrate direct experience in financial crime investigations specifically around customer onboarding and risk assessment
  • Showcase experience training and coaching new and experienced analysts in a regulated setting, preferably at a financial institution
  • Able to proactively identify risks, assess their impact, and deliver targeted and strategic training

The estimated salary for this role is £60,000 - £80,000 per year, depending on experience.



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