Service Delivery Manager

3 days ago


Stafford, Staffordshire, United Kingdom Harris Hill Charity Recruitment Specialists Full time

About Staffordshire Together for Carers

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We are a charity providing hope and purpose through various services, including care, advocacy, wellbeing, counselling, and volunteering. Our team is dedicated to making a positive impact on the lives of vulnerable adults and young people.

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Job Summary:

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We are seeking an experienced Service Manager to lead our operations in Staffordshire County. As a key member of our team, you will oversee staff management, performance monitoring, reporting, policy implementation, and stakeholder engagement.

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Key Responsibilities:

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  • Oversee overall contract performance, ensuring quality delivery and achievement of desired outcomes.">
  • Collaborate with the Community Development & Partnership Officer to develop and maintain relationships with key stakeholders, raising awareness about caring and identifying hidden carers within a whole system approach.">
  • Act as the local point of contact with commissioners, developing and maintaining relationships while preparing for and delivering performance reports/updates at contract review meetings.">
  • Manage relationships with subcontracted/funded partners, holding contract review meetings and addressing any issues or development needs to ensure arrangements meet the needs of carers.">
  • Ensure effective budget management, monitoring expenditure against annual operational budgets.">
  • Provide team meeting facilitation, line management, supervision, and support to direct reports.">
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Requirements:

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The successful candidate will have a minimum two years' experience in managing a service, including staff management, supervision, and support, with responsibility for working in partnership to meet contractual obligations. Essential skills include evaluating delivery, monitoring/analysing performance, creating reports, managing relationships with commissioners, and budget management. A good understanding of social care and health, particularly regarding working with carers and adults, is crucial, along with knowledge of relevant legislation.

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Estimated Salary: £34,628 per annum (based on location and industry standards).

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About Us:

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Harris Hill is a leading charity recruitment specialist committed to high and improving standards of equitable and inclusive recruitment. We actively welcome applications from diverse backgrounds and believe in equal opportunities for all.



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