Business Operations Service Manager

4 weeks ago


Edinburgh, Edinburgh, United Kingdom oilandgas Full time
Job Description

Streamline business operations and drive forward-thinking strategies to achieve exceptional results.

The AtkinsRéalis Transportation division is seeking a Service Manager to oversee business operations for the Aylesbury-based team delivering engineering services for the Buckinghamshire Council contract.

As Service Manager - Business Operations, you will be responsible for supporting the Account Director in driving business operations compliance, people and performance management, and development to support the strategic direction for client management, delivery, and technical performance.

You will lead the management of risks on the contract and play a key role in fostering collaboration with the Client and stakeholders, promoting an Alliance culture, and helping exceed the Client's priorities for the Contract.

This role requires collaboration across the wider AtkinsRéalis business, providing support and collaboration across other Local Transport and Strategic Highways contracts, including bidding for future opportunities.

Key Responsibilities:

  • Ownership of Contract Risk and Opportunity Management: Identify, assess, and manage risks and opportunities for the contract to ensure they positively impact the contract and the Alliance.
  • Overall responsibility for delivery of contract Key Performance Indicators, appointing relevant owners and assuring compliance with the requirements.
  • Lead on weekly and monthly operational business reporting, including attendance at weekly and monthly practice management meetings.
  • Develop and implement a Learning and Development plan for the co-located staff on the contract and undertake performance management activities.
  • Foster long-term and collaborative partnerships with the Client and the Term Maintenance Contractor (Balfour Beatty Living Places) to generate significant benefits for our Client, AtkinsRéalis, and other involved parties.
  • Support the Account Director and other Service Managers as part of a strong leadership team to achieve the overall objectives set for the account.
  • Embed a culture of high performance, innovation, and continuous improvement in the operational performance of the local contract team.
  • Act as a Project Director on key major schemes within the portfolio.
  • Team Management: Supervise and mentor a team, fostering a collaborative and high-performance work environment.
  • Financial Acumen: Experience of managing standard financial principles, including budgeting, forecasting, and financial reporting. A track record of managing financial performance and achieving financial targets.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family-friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds.



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