Operational Service Manager

4 days ago


Edinburgh, Edinburgh, United Kingdom Diligenta Full time

About the Role:

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We are seeking an experienced Operational Service Manager to join our team in Edinburgh. As a key member of the Corporate Incidents Senior Management Team, you will be responsible for managing the operational day-to-day activity across multiple sites, including oversight of our Offshore teams.

Key Responsibilities:

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  • Manage Incident Team Leaders and team members to deliver agreed processes and identify process improvements ">
  • Effectively manage resources across the department, planning short-, medium- and long-term resource requirements ">
  • E nsure regulatory compliance and Consumer Duty focus in embedded working practices ">
  • Maintain effective communications with the team, ensuring Team Leaders and members are aware of department progress and strategy ">
  • D eliver CI activity for new books of business migrating onto BaNCs, planning and integrating work into the team ">
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About You:

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We are looking for someone with proven relevant experience in Financial Services and Outsourcing, preferably in client management in a commercially focussed environment. You should have sound technical and product knowledge from a Financial Services organisation, enabling the review of Impact Assessments. Experience of performance managing teams and hands-on experience of leading and managing teams in a medium-sized Customer Services Operation function is also essential.

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What We Offer:

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In addition to a competitive salary (estimated £45,000 - £55,000), we offer a range of benefits, including 33 days annual leave, eligibility for an annual discretionary bonus scheme, personal and career development opportunities, and access to Perks at Work and Cycle to Work Scheme.

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About Us:

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Diligenta is a Best-in-class Platform based Life and Pensions Administration Service provider. Our vision is to transform our clients' operations, and customer service is at the heart of everything we do. We drive a culture that is founded on positive change and development, offering a supportive and inclusive work environment.



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