Operational Service Manager
4 days ago
About the Role:
">We are seeking an experienced Operational Service Manager to join our team in Edinburgh. As a key member of the Corporate Incidents Senior Management Team, you will be responsible for managing the operational day-to-day activity across multiple sites, including oversight of our Offshore teams.
Key Responsibilities:
">- ">
- Manage Incident Team Leaders and team members to deliver agreed processes and identify process improvements ">
- Effectively manage resources across the department, planning short-, medium- and long-term resource requirements ">
- E nsure regulatory compliance and Consumer Duty focus in embedded working practices ">
- Maintain effective communications with the team, ensuring Team Leaders and members are aware of department progress and strategy ">
- D eliver CI activity for new books of business migrating onto BaNCs, planning and integrating work into the team ">
About You:
">We are looking for someone with proven relevant experience in Financial Services and Outsourcing, preferably in client management in a commercially focussed environment. You should have sound technical and product knowledge from a Financial Services organisation, enabling the review of Impact Assessments. Experience of performance managing teams and hands-on experience of leading and managing teams in a medium-sized Customer Services Operation function is also essential.
">What We Offer:
">In addition to a competitive salary (estimated £45,000 - £55,000), we offer a range of benefits, including 33 days annual leave, eligibility for an annual discretionary bonus scheme, personal and career development opportunities, and access to Perks at Work and Cycle to Work Scheme.
">About Us:
">Diligenta is a Best-in-class Platform based Life and Pensions Administration Service provider. Our vision is to transform our clients' operations, and customer service is at the heart of everything we do. We drive a culture that is founded on positive change and development, offering a supportive and inclusive work environment.
-
Service Operations Manager
3 weeks ago
Edinburgh, Edinburgh, United Kingdom NHS Scotland Full timeJob Summary: We are seeking an experienced Service Operations Manager to join our team at NHS Scotland. Responsibilities:Support the Clinical Service Managers in the operational and performance management of the service.Provide performance management support to the Clinical Service Manager, ensuring services are delivered within budget.Direct and manage the...
-
IT Service Operations Manager
1 month ago
Edinburgh, Edinburgh, United Kingdom Tesco Bank Full timeAbout the RoleWe are seeking an experienced IT Service Operations Manager to join our Insurance and Money Services team at Tesco Bank. As a key member of our team, you will play a critical role in shaping the IT customer journey and driving service delivery excellence.Key ResponsibilitiesOversee daily IT operations, ensuring seamless service delivery and...
-
Service Delivery Operations Manager
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Workflo Solutions ® Full timeService Delivery Manager Job DescriptionRole Summary: We are seeking an experienced Service Delivery Manager to oversee and manage our Managed Service Delivery to circa 1000 clients.Key Responsibilities:Operational Management: Oversee the day-to-day operations of IT support, managed print, and hosted telephony services.Helpdesk Oversight: Ensure efficient...
-
Senior Operations Coordinator
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Civil Service Jobs Full timeOperational Case Manager - Edinburgh OfficeAs a key member of our Edinburgh Office team, you will be responsible for assessing candidates against the person specification, ensuring that we attract top talent for our Civil Service Jobs.Key responsibilities include:Assessing candidates against the person specificationReviewing applications to ensure they meet...
-
Business Operations Service Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom oilandgas Full timeJob DescriptionStreamline business operations and drive forward-thinking strategies to achieve exceptional results.The AtkinsRéalis Transportation division is seeking a Service Manager to oversee business operations for the Aylesbury-based team delivering engineering services for the Buckinghamshire Council contract.As Service Manager - Business Operations,...
-
Prison Services Assistant
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Scottish Prison Service Full timeJob SummaryThe successful candidate will be responsible for providing an efficient shopping and sundry provision service to the prisoner population within the Scottish Prison Service. This will involve accurately collating and processing individual orders, through a bagging and tagging operation, and delivering the orders to residential areas.Key...
-
Senior Service Operations Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom TSB Bank Full timeAt TSB, we're driving transformation in our service delivery, leveraging technology to enhance our capabilities. If you're a forward-thinking IT professional, this is an opportunity to be part of a pioneering effort, shaping the future of banking.Key ResponsibilitiesThe Senior Service Operations Manager plays a pivotal role in maintaining the operational...
-
Senior Service Operations Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom TSB Bank Full timeAt TSB, we're driving innovation in our service delivery, and technology is at the forefront of this change. We're investing in an enhanced in-house capability to deliver it – so, if you're a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.Key ResponsibilitiesThe...
-
Prison Services Assistant
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Scottish Prison Service Full timeJob PurposeThe post holder will provide an efficient grocery and sundry provision service to the prisoner population within strict deadlines in a fast-paced environment.They will accurately collate and process individual orders, via a bagging & tagging operation and delivering the orders to residential areas.The post holder may be required to cover the...
-
Prison Services Assistant
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Scottish Prison Service Full timeJob PurposeThe post holder will provide an efficient and effective shopping and sundry provision service to the prisoner population within strict deadlines in a fast-paced environment.They will accurately collate and process individual orders, via a bagging & tagging operation and delivering the orders to residential areas.The post holder may be required to...
-
Senior Financial Operations Manager
2 days ago
Edinburgh, Edinburgh, United Kingdom Scottish Prison Service Full timeJob DescriptionThe role of a Finance Manager at the Scottish Prison Service delivers comprehensive financial support to corporate directorate functions, working closely with a team of Finance Managers and line responsibility for associated finance staff. This position ensures the accuracy and integrity of financial data, providing financial understanding...
-
Food Service Operations Manager
2 weeks ago
Edinburgh, Edinburgh, United Kingdom CH&CO Full timeJob Role: Assistant Catering ManagerAbout the role:As an Assistant Catering Manager with CH&CO, you will be responsible for overseeing the smooth operation of our kitchens and service counters, ensuring that our customers receive exceptional food and service experiences. You will work closely with the management team to continuously exceed expectations and...
-
Tax Manager for Operational Tax Services
4 days ago
Edinburgh, Edinburgh, United Kingdom KPMG-UnitedKingdom Full timeWe are seeking an experienced Tax Manager to join our KPMG Corporate Tax team in London. This is a unique opportunity to develop and maintain a high level of technical knowledge across operational taxes and related areas, supporting the management of client relationships and projects.About the RoleThis role requires evidence of deep technical ability...
-
Operational Service Delivery Manager
2 weeks ago
Edinburgh, Edinburgh, United Kingdom NHS Lothian Full timeNHS Scotland is a pioneer in fostering an inclusive and diverse workforce, striving to eliminate unlawful discrimination and create an environment where each employee feels valued and empowered to contribute their best. This commitment extends to welcoming applications from all sections of society, ensuring that every individual has equal opportunities to...
-
Site Services Operations Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom NHS Scotland Full timeJob SummaryWe are seeking a highly skilled Site Services Operations Manager to join our team at the Royal Infirmary of Edinburgh. As a key member of our site services team, you will be responsible for managing the production area, ensuring that staff are appropriately trained and organised to meet the needs of the wards, theatres, and departments for...
-
Site Services Operations Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom NHS Scotland Full timeJob Summary: We are seeking a highly skilled and experienced Site Services Operations Manager to join our team at the Royal Infirmary of Edinburgh.Key Responsibilities:To manage the production area with Assistant Production Managers and ensure that staff working in the area of responsibility are appropriately trained and organised to meet the needs of the...
-
Fire Service Commander
1 month ago
Edinburgh, Edinburgh, United Kingdom Scottish Fire and Rescue Service Full timeJob Title: Fire Service CommanderJoin the Scottish Fire and Rescue Service as a Fire Service Commander and play a key role in leading our emergency response teams. As a Fire Service Commander, you will be responsible for overseeing the operations of our fire stations and ensuring that our teams are equipped to respond to a wide range of emergency...
-
Site Services Operations Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom NHS Lothian Full timeJob Summary: We are seeking a highly skilled Site Services Operations Manager to join our team at NHS Lothian. The successful candidate will be responsible for managing the production area, ensuring that staff are appropriately trained and organised to meet the needs of the wards, theatres, and departments for sterilised and disinfected medical and surgical...
-
Site Services Operations Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom NHS Lothian Full timeJob Summary: We are seeking a highly skilled and experienced Site Services Operations Manager to join our team at NHS Lothian.Key Responsibilities:To manage the production area with Assistant Production Managers and ensure that staff working in the area of responsibility are appropriately trained and organised to meet the needs of wards, theatres, and...
-
Site Services Operations Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom NHS Scotland Full timeJob Summary:We are seeking a highly skilled Site Services Operations Manager to join our team at the Royal Infirmary of Edinburgh. As a key member of our team, you will be responsible for managing the production area, ensuring that staff are appropriately trained and organised to meet the needs of the wards, theatres, and departments for sterilised and...