Business Operations Manager
4 weeks ago
Knight Frank is seeking a highly skilled Business Manager to join our Edinburgh office.
As a Business Manager, you will be responsible for maintaining successful daily business practices, supervising employee productivity, and providing internal processes for improved efficiency.
Key Responsibilities:
- Supervise employee productivity and provide internal processes for improved efficiency.
- Provide data analytics of sales and marketing to the Directors.
- Work with department managers to develop long-term strategic initiatives and annual business plans.
- Create and maintain rolling three-month plan for forecasting, targeting, and achieving sales targets.
- Competitor analysis.
- Support operations, including sales, marketing, and public relations.
- Helping to foster a positive team spirit, supporting individual team members and arranging team social events to bring the team together at regular intervals.
- Assisting with recruitment and human resource matters.
- Managing the onboarding and offboarding of new joiners and leavers to the department.
- Ensuring the team are equipped with stationery, Knight Frank collateral and furniture to be able to conduct their roles.
- Manage customer journey improvement initiatives. Prepare reports for weekly and monthly meetings, MBOs and ad hoc requirements.
- Conduct monthly reporting to assist with performance monitoring.
Requirements:
- Excellent verbal and written communication skills, and high level of emotional intelligence.
- Excellent time management skills
- Flexibility, adaptability and a co-operative attitude
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
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