Housing Support Specialist
4 weeks ago
Company Overview
At NEC Software Solutions, we're committed to delivering innovative software solutions that make a real difference in people's lives. Our Housing Management Software is used by organizations to support their customers, and we're looking for a skilled Housing Support Specialist to join our team.
Job Summary
We're seeking a highly motivated and experienced Housing Support Specialist to provide technical assistance and application support to our customers. As a key member of our team, you'll be responsible for resolving application support issues, providing guidance to customers, and working towards meeting Service Level Agreements (SLAs).
Main Responsibilities
- Provide technical assistance and application support to customers, demonstrating in-depth knowledge of application environments.
- Understand contractual commitments and resolve incidents/problems within contracted SLAs.
- Translate customer requirements into workarounds and solutions.
- Develop and implement technical support procedures/documentation.
- Proactively deliver support services and identify revenue generation opportunities.
Requirements
- Knowledge of Housing Management Software is essential.
- Proven experience supporting Web Applications.
- Proficiency in SQL scripting and Housing database administration.
- Experience of delivering support to users.
What We Offer
- A competitive salary and benefits package.
- The opportunity to work with a leading software company.
- A dynamic and supportive team environment.
- Professional development opportunities.
How to Apply
If you're a motivated and experienced Housing Support Specialist looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact details]. We look forward to hearing from you.
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