Housing Support Specialist

4 weeks ago


London, Greater London, United Kingdom NEC Software Solutions Full time

Company Overview

At NEC Software Solutions, we're committed to delivering innovative software solutions that make a real difference in people's lives. Our Housing Management Software is used by organizations to support their customers, and we're looking for a skilled Housing Support Specialist to join our team.

Job Summary

We're seeking a highly motivated and experienced Housing Support Specialist to provide technical assistance and application support to our customers. As a key member of our team, you'll be responsible for resolving application support issues, providing guidance to customers, and working towards meeting Service Level Agreements (SLAs).

Main Responsibilities

  • Provide technical assistance and application support to customers, demonstrating in-depth knowledge of application environments.
  • Understand contractual commitments and resolve incidents/problems within contracted SLAs.
  • Translate customer requirements into workarounds and solutions.
  • Develop and implement technical support procedures/documentation.
  • Proactively deliver support services and identify revenue generation opportunities.

Requirements

  • Knowledge of Housing Management Software is essential.
  • Proven experience supporting Web Applications.
  • Proficiency in SQL scripting and Housing database administration.
  • Experience of delivering support to users.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work with a leading software company.
  • A dynamic and supportive team environment.
  • Professional development opportunities.

How to Apply

If you're a motivated and experienced Housing Support Specialist looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact details]. We look forward to hearing from you.


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