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Community Housing Specialist

1 month ago

London, Greater London, United Kingdom Hightown Housing Association Full time
About the Role

The Community Housing Specialist will be responsible for providing a responsive and customer-focused service in relation to the management of Anti-Social Behaviour (ASB) in Hightown's rented accommodation. The successful candidate will stay up-to-date with legislation, regulatory requirements, and best practices in this area.

This role involves working alongside Housing Officers in response to ASB reports, taking the lead on investigating, gathering evidence, and resolving ASB reports while ensuring that internal policies and procedures are complied with.

Key Responsibilities:

  • To record, investigate and report on all incidents of ASB in accordance with Hightown's policies and procedures.
  • To undertake victim and perpetrator risk assessments, ensuring that vulnerable residents are identified and have appropriate support in place.
  • To effectively investigate and manage serious cases of ASB, preparing for legal action where necessary, and ensuring that cases have been fully investigated following Hightown's policies and procedures.
  • To provide guidance to victims and witnesses through the legal process as a named contact, including updating complainants and victims as to developments of cases.
  • To liaise with, and provide supporting evidence to the police and local authorities in applications for Closure Orders.
About Us

Hightown is a charitable housing association operating primarily in the southern regions of England. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support services. With over 9,000 homes managed and an annual turnover of £120 million, we are committed to delivering high-quality services to our residents.

Benefits

In return for your hard work and commitment, we offer a comprehensive benefits package which includes:

  • A competitive salary of £39,039 per annum for a 35-hour contract.
  • An annual leave allowance of 33 days per year, rising to 35 days with service, plus statutory bank holidays.
  • An annual bonus based on satisfactory performance.
  • A monthly attendance bonus on top of your basic salary.
  • Ongoing professional development and support to deliver outstanding support services.
  • A workplace pension scheme and life assurance of three times your annual salary.
  • A refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us.
  • An employee assistance helpline.
  • Mileage paid for car usage.