Maintenance Coordinator
4 weeks ago
The Role
Liaise with the hotel's maintenance team to ensure urgent repairs are prioritised and completed efficiently.
Coordinate maintenance tasks, updates, and priorities between teams and departments to ensure seamless operations.
Develop a thorough understanding of the hotel's equipment, systems, and inventory to effectively manage maintenance requests and requisition supplies as needed.
Communicate effectively with all departments to ensure that maintenance work is carried out in a timely and professional manner.
Participate in the hotel's emergency attendance call-out facility and maintain accurate records of unfinished tasks for shift change.
What we look for
- A highly guest-focused individual with a passion for delivering great service and driving guest satisfaction.
- A comfortable and confident front-line professional able to interact with the public effectively.
- An empathetic and relationship-building individual who can establish strong working relationships with colleagues and stakeholders.
- An open and natural communicator who is able to build trust and rapport with colleagues and guests.
- A detail-oriented and accurate professional with a strong attention to detail.
- An ambassador for The Tower brand and a positive representative of the hotel.
- A commercially aware individual who can demonstrate a deep understanding of the hotel's operations and systems.
What's in it for you?
- Great development opportunities to enhance your skills and knowledge.
- Discounted rates on hotel rooms, food, and drink across The Tower Group.
- Interest-free season ticket loans (conditions apply).
- Access to a 24/7 Employee Assistance Program.
- Pension and Healthcare Schemes.
- Wagestream - get access to earned salary before payday.
- Paid volunteering days.
- Generous recommend a friend scheme.
- Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent).
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
- Great Recognition program.
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