Strategic Enterprise Account Manager

13 hours ago

London, Greater London, United Kingdom Microsoft Full time

**Role Overview**

We are seeking a skilled Strategic Enterprise Account Manager to join our Customer Success team at Microsoft. As a key member of our organization, you will be responsible for driving customer success and delivering value to our strategic enterprise customers.

**About the Role**

This is a unique opportunity to leverage your technical expertise, business acumen, and industry perspectives to deliver end-to-end post-sales delivery and support orchestration across the Microsoft and Partner ecosystem.

**Responsibilities**

  • Nurture and establish relationships with key C-level customer stakeholders to understand their priorities and goals.
  • Develop and execute customer success plans that align with account plan priorities and drive business outcomes.
  • Lead the execution of program planning and customer-facing program reviews to prioritize engagements and manage stakeholder expectations.
  • Identify and assess customers' critical services across our cloud platforms and work with customers to ensure these services are healthy and resilient.

**Requirements**

  • Master's degree in Business, Sociology, Psychology, Computer Science, or related field, or Bachelor's degree with relevant experience.
  • Certification in relevant Microsoft solutions, such as ITIL Foundation certification or equivalent service management certification.
  • Project Management Institute (PMI) or equivalent certification.
  • Prosci or equivalent Change Management certification.
  • Relevant work experience within the customer industry.

**What We Offer**

  • A competitive salary of $120,000 - $150,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A dynamic and collaborative work environment with a talented team of professionals.

**How to Apply**

If you are a motivated and results-driven professional looking for a challenging and rewarding role, please submit your application. We look forward to reviewing your qualifications and learning more about your experience.

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