Senior Care Coordinator

1 week ago

Wokingham, Wokingham, United Kingdom Sonderwell Full time
Job Title: Senior Care Coordinator

About the Role:

We are seeking a highly skilled and experienced Senior Care Coordinator to join our team at Sonderwell. As a Senior Care Coordinator, you will play a key role in ensuring the delivery of high-quality care and support services to our clients.

Key Responsibilities:

* Mobilise and resource allocate care packages to meet the needs of clients
* Schedule a consistent and quality-focused rota of carers for packages
* Utilise internal systems to allocate and coordinate carers and track client hours
* Conduct live call monitoring and provide day-to-day operational support to care colleagues

Supervision and Monitoring:

* Conduct phone observations and supervisions with carers to check well-being and performance
* Ensure accurate and timely notes on the system for yourself and the wider team

On-Boarding & Interview and Selection:

* Work closely with the Talent team to review pipelines and support current and future hours of care
* Conduct quality competency interviews and assess skills and capabilities of candidates
* Collaborate with the Talent team to schedule meet and greets for new carers and clients

Management:

* Lead on promoting a supportive and collaborative working environment for the Office Team and care colleagues
* Work closely with management to highlight issues and reduce staffing risks
* Act as a point of escalation to care coordinators and support solutions

Requirements:

* Strong experience in a care or health environment, ideally in a senior support or coordination capacity
* Strong rota management experience and ability to provide resourcing solutions
* Good people management and coaching skills to motivate and guide a team
* Excellent communication style and ability to develop trust and understanding with clients and carers

About You:

* Excellent communication skills and ability to work at a senior level with the care sector
* Flexibility and pragmatism to self-plan and respond to shifting priorities
* Ability to act as a role model for best practice and promote a positive working environment

Working Environment:

* Collaborative working environment with a team that ensures high-quality care and support services
* Work from our new Wokingham office from 9am-5pm, with on-call rota during the week and weekends for emergencies

What We Offer:

* Collaborative working environment
* On-call rota for emergencies
* Supplement for weekdays and time in lieu for weekend on-calls

Requirements:

* Full right to work in the UK

About Sonderwell:

* We are a company that ensures high-quality care and support services to enable individuals to remain in their own homes, living a fulfilled life, which respects their values and wishes

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