Senior Care Coordinator

7 days ago

Wokingham, Wokingham, United Kingdom Sonderwell Full time

Job Title: Senior Care Coordinator

Job Summary: We are seeking a highly skilled and experienced Senior Care Coordinator to join our team at Sonderwell. As a Senior Care Coordinator, you will be responsible for leading the management of care packages, mobilizing resources, and ensuring the delivery of high-quality care services to our clients.

Key Responsibilities:

  • Mobilization and Resource Allocation: Lead on the ongoing management of care packages, ensuring an expert approach to filling packages and allocating carers to meet client needs.
  • Supervision and Monitoring: Conduct phone observations and supervisions with carers, checking in on well-being and performance, and managing any risks and performance issues.
  • On-Boarding & Interview and Selection: Work closely with the Talent team to review pipelines, conduct quality competency interviews, and assess skills and capabilities in line with client requirements.
  • Management: Lead on promoting a supportive and collaborative working environment, working closely with management to highlight issues, and taking the lead on new care package mobilisations.

Requirements:

  • Strong experience gained in a care/health environment, ideally in a senior support or co-ordination capacity.
  • Strong rota management experience with the ability to provide resourcing solutions to issues.
  • Good people management and/or coaching skills with ability to motivate and guide a team.
  • Excellent communication style, with a confident phone approach that develops trust and understanding.

About You:

  • Excellent communication skills, with a flexible and constructive approach to carers, clients, and the team.
  • Flexibility and pragmatism, with the ability to self-plan and respond to shifting priorities.
  • Calm and professional when handling resource allocation and handling queries.

Working at Sonderwell:

We have a collaborative working environment, with a team that works closely to ensure our clients have the right people at the right time. We are looking for someone who is passionate about delivering high-quality care services and making a difference in the lives of our clients.

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