Senior Care Coordinator

3 weeks ago

Wokingham, Wokingham, United Kingdom Sonderwell Full time
Senior Care Coordinator Job Description

We are seeking a highly skilled and experienced Senior Care Coordinator to join our team at Sonderwell. As a Senior Care Coordinator, you will play a key role in ensuring the delivery of high-quality care and support services to our clients.

Key Responsibilities:
  • Mobilisation and Resource Allocation: Lead on the management of your caseload of packages, ensuring an expert approach to filling packages and allocating carers to meet client needs.
  • Scheduling and Rota Management: Schedule a consistent and quality-focused rota of carers for your packages, utilizing our internal system to allocate and coordinate carers.
  • Performance Monitoring and Reporting: Utilize our system to report on KPIs such as hours filled, proactively contributing to increasing filled hours of care through carer capacity and/or working with the compliance and talent team.
  • Client and Carer Support: Conduct live call monitoring using bespoke software and be the first point of contact for day-to-day operational requirements of our care colleagues.
Supervision and Monitoring:
  • Phone Observations and Supervisions: Conduct phone observations and supervisions with carers, checking in on well-being and performance, and managing any risks and performance issues with the support of Seniors and the Operations Manager.
  • Accurate Record Keeping: Ensure notes on the system are accurate, concise, and timely for yourself and the wider team.
On-Boarding and Interview and Selection:
  • Talent Pipeline Management: Work closely with the Talent team to review pipelines that will support and fill current and future hours of care.
  • Quality Competency Interviews: Conduct quality competency interviews, assessing skills and capabilities in line with client requirements, with the support of the Talent team.
  • Client and Carer Matching: Collaborate with the Talent team to jointly schedule the "meet and greet" for new carers and clients, acting as the conduit between the client and carer for a successful placement.
  • Documentation and Induction: Ensure that the relevant documentation is in place for existing and new clients/people we support, and assist with the induction and training of care workers and new joiners within the team.
Management:
  • Leadership and Collaboration: Lead on promoting a supportive and collaborative working environment for both the Office Team and your Team of Carers, working closely with management to highlight issues to reduce staffing risks.
  • Team Management: Motivated by managing a small team of 2 care coordinators, with a coaching management style, ensuring industry and company policies and procedures are followed by the wider team.
Requirements:
  • Experience: Strong experience gained in a care/health environment, ideally in a senior support or co-ordination capacity.
  • Rota Management: Strong rota management experience with the ability to provide resourcing solutions to issues.
  • People Management: Good people management and/or coaching skills with ability to motivate and guide a team.
  • Communication: Excellent communication style, with a confident phone approach that develops trust and understanding.
  • Industry Knowledge: Have a proven ability to work at a senior level with the care sector and comply with internal Policies and Procedure.

We have a collaborative working environment, with a team that works closely to ensure our clients have the right people at the right time. We are looking for someone who is flexible, pragmatic, and able to self-plan and respond to shifting priorities. If you are a confident, clear, and warm communicator with a flexible and constructive approach to carers, clients, and the team alike, we would love to hear from you.

Please note that we are unable to provide sponsorship for these roles, so you must have the full right to work in the UK.

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