Care Coordinator

1 week ago

Wokingham, Wokingham, United Kingdom Sonderwell Full time
Care Coordinator Job Description

We are seeking a skilled Care Coordinator to join our team at Sonderwell. As a Care Coordinator, you will play a crucial role in ensuring that our clients receive the highest quality of care in the comfort of their own homes.

Key Responsibilities:
  • Mobilisation and Resource Allocation:
    • Develop a deep understanding of each client's needs and preferences to create tailored care packages.
    • Coordinate a consistent and quality-focused rota of carers to meet the needs of each client.
    • Utilise our internal system to allocate and coordinate carers, ensuring all clients' required hours are met and tracked.
    • Communicate changes in client requirements, carers, and the rota to the wider team and manager to ensure a strong approach to capturing risks and issues.
    • Conduct live call monitoring using bespoke software and serve as the first point of contact for day-to-day operational requirements.
  • Supervision and Monitoring:
    • Conduct phone observations and supervisions with carers, checking in on well-being and performance, and work with Seniors and the Operations Manager to manage any risks and performance issues.
    • Ensure accurate, concise, and timely notes are recorded on the system.
  • On-Boarding & Interview and Selection:
    • Collaborate with the Talent team to review pipelines that support current and future hours of care.
    • Conduct screening interviews, assessing skills and capabilities in line with client requirements.
    • Work with the Talent team to schedule 'meet and greet' sessions for new carers and clients, acting as a conduit between the two for a successful placement.
    • Ensure relevant documentation is in place for existing and new clients.
    • Assist with the induction and training of care workers within the company.
    Requirements:
    • Experience gained in a care environment, ideally in a support or coordination capacity.
    • Ability to organise care worker rotas to minimise changes to the service and provide timely schedules.
    • Respond efficiently to day-to-day changes in care and support packages.
    • Comfortable and confident communicating with customers, their families, and other care professionals.

We have a collaborative working environment, with a close-knit team working together to ensure our clients receive the best possible care. We are committed to providing a positive and supportive work environment, and we are looking for someone who shares our values and is passionate about delivering exceptional care.

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