Customer Service Representative

3 weeks ago


Nottingham, Nottingham, United Kingdom TK Elevator UK Ltd Full time

Job Summary

We are seeking a highly motivated and organized Customer Service Representative to join our team at TK Elevator UK Ltd. As a key member of our Service Administration team, you will be responsible for ensuring the timely recording of safety incidents and customer complaints, processing SAFs, and maintaining accurate records in Navision.

Key Responsibilities

  • Ensure the timely recording of safety incidents and customer complaints notified via the Central Service Administration team.
  • Process Addition, Cancellation, and Amendment SAFs in a timely manner.
  • Maintain accurate records in Navision, including attaching relevant documents to Group Contracts.
  • Apply Endorsements on a monthly basis, including sending out Endorsement Prelists.
  • Uplift callout rates on a monthly basis.
  • Invoice Service Contracts, including checking Invoice Prelists for errors and maintaining an up-to-date Invoice Summary Sheet.
  • Assist with SAF-related queries and provide support to Branches with Service Administration tasks.
  • Ensure Navision is up-to-date with relevant information provided by Branches.
  • Answer incoming calls in a professional manner, log callouts, and allocate engineers.
  • Answer autodialler calls, log callouts in Navision, and allocate engineers.
  • Provide support to Customers over the phone.
  • Generate Lift Off and Service Completion reports as required.
  • Monitor and respond to TKE UK Service Centre, Info, and SAF Emails.
  • Provide cover in case of holidays or sickness, including sending Monthly SAF Reports and Autodialler Reports.
  • Engage in monthly completion of Net Promoter Score Customer surveys to ensure completion of defined quota and feedback measures of customer interaction.


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