Technical Support Specialist

5 days ago


Belfast, United Kingdom Century Electrical Wholesale Ltd. Full time

Key Responsibilities:

  • Provide high-quality technical assistance to staff members, addressing hardware and software-related issues.
  • Develop and implement efficient solutions to technical problems, either independently or in collaboration with external IT providers.
  • Configure and maintain computer hardware and software to meet organisational needs.
  • Collaborate closely with the outsourced IT team and other departments to guarantee seamless technological operations.
  • Lead the development, maintenance, and enhancement of our Enterprise Resource Planning (ERP) system (Intact iQ), empowering employees to work efficiently and effectively.
  • Maintain and oversee our Voice over Internet Protocol (VoIP) system (8x8).
  • Contribute significantly to our ongoing e-commerce initiative.

Essential Requirements:

  • Bachelor's degree in Information Technology or relevant certification.
  • In-depth understanding of computer hardware and software fundamentals.
  • Superb communication and interpersonal skills.
  • Exceptional problem-solving and analytical abilities.
  • Aptitude for task prioritisation, effective time management, and independent work.
  • Unwavering dedication to delivering exceptional customer service.

Desirable Qualifications:

  • Prior experience in the electrical industry.
  • Background in a technical support position.
  • Proficiency in Customer Relationship Management (CRM)/Enterprise Resource Planning (ERP) systems.
  • Knowledge of any Intact products.

Employment Status: Full-time

Remuneration: Starting from £32,000 per annum

Bonus Structure: Annual performance-based bonus

Employee Perks: Exclusive employee discounts, on-site fitness centre

Working Hours: Standard Monday-to-Friday schedule

Location: Remote-hybrid arrangement in Belfast BT17 9HY



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