Business Development Manager

4 weeks ago

Liverpool, Liverpool, United Kingdom YODEL Full time
Job Overview

A commercial role has become available at Yodel for a proactive and dedicated Account Manager to join our fast-paced Commercial team.

The role is responsible for developing and maintaining long-term client relationships, delivering set monthly targets for volume, revenue, and profitability, as well as client retention from a defined portfolio of Yodel clients.

Responsibilities
  • Act as the single point of contact for a defined number of Yodel accounts.
  • Develop customer relationships and maintain high levels of customer satisfaction.
  • Be involved with business development, following up on new business web enquiries or leads passed through to you from the wider business.
  • Report into the Commercial Sales Manager and work collaboratively with the appropriate Operations teams to ensure seamless on-boarding of upsell and new opportunities and ensure sustainable service delivery and operational efficiencies in line with Client SLAs.
  • Responsible for: building and implementing a robust contact strategy in an efficient manner in line with KPIs as directed, prompt customer complaints, enquiries or concerns, commercial ownership of clients acting as an escalation and support function to Credit Control, Finance, and wider Operational Teams, recognising opportunities for business growth within customer base, uncovering commercial opportunities and selling the value of Yodel services, ensuring all volume growth is within the service capabilities, credit control demands, commercial boundaries and on-boarding framework as set out by Yodel.
  • Ensure that all relationships trade to their agreed profile and deliver the contribution and profile agreed at commencement of Agreement (or as varied from time to time).
  • Ensure 100% compliance of all activities with the core CRM system, , and ensuring timely performance reporting and sales forecasting.
  • Manage personal development through participation in professional and skills training in collaboration with the Desk Based Account Director.
  • Manage sales processes through the team to ensure 100% compliance of all activities with the core CRM system, , and ensuring timely performance reporting and sales forecasting.
  • Manage and control pricing in line with authorised process.
  • Delivery of portfolio budget volume and profit.
Requirements
  • Develop a strong working relationship within all their accounts, with a confidence to communicate up to senior level both internally and externally.
  • A sound understanding of the client's product, marketplace, volumes, and seasonality is required.
  • At least 1 year's relevant experience in account management, preferably with outbound calling.
  • A proven track record of delivering against sales targets and tight deadlines.
  • Knowledge of Parcel Delivery Industry is preferred.
  • Knowledge of E-Commerce and Online marketplace selling is preferred.
  • A positive, 'can do' attitude with a natural ability to provide excellent service in a team environment.
  • A professional approach to team and client relationships.
  • A passion for delivering great service whilst being an effective negotiator.
  • Ability to set priorities, meet deadlines and multitask.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Excellent IT skills, experience in working with Word / Excel and Power Point.
  • Excellent interpersonal skills, be professional and customer service orientated.
  • A high attention to detail and be able to manage multiple tasks simultaneously.
  • Resilient and able to work effectively throughout periods of change.
Why Yodel

If you are an enthusiastic and self-motivated individual, then come and join Yodel's Commercial team with genuine career progression and development.

The successful candidate will receive a competitive remuneration package, a mixture of office and home working, private medical insurance, business casual dress code, free personal & professional development courses, pension scheme, up to 25% discount on , 33 days holiday including bank holidays, free parking, on-site modern gym facilities, dedicated wellness initiatives that support your wellbeing, ranging from our 24-hour employee assistance programme to subsidised gym membership.

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