Strategic Client Advocate

1 day ago


Cambridge, Cambridgeshire, United Kingdom uConnect Full time

About the Role:

We are seeking an experienced Customer Success Manager to join our team at uConnect. In this role, you will be responsible for managing a portfolio of 100-120 clients, building strong relationships, and driving product adoption. Your goal will be to educate clients on the full range of the product's capabilities, identify potential risks, and work closely with internal teams to mitigate them.

  • Serve as the main point of contact for your dedicated portfolio of clients.
  • Develop and execute success plans for each client, outlining goals, milestones, and success metrics aligned with product performance.
  • Host workshops and best practice events to encourage adoption and engagement of the product.
  • Work cross-functionally with sales, support, onboarding, customer education, product, and marketing teams.

Required Skills & Experience:

  • Bachelor's degree or equivalent experience in business, communications, or a related field.
  • 3-5 years of experience in Customer Success, Account Management, or a related role within a SaaS or technology company.
  • Proven track record of managing a large portfolio of clients with a focus on driving engagement, mitigating risk, and upselling.
  • Experience with CRM tools (e.g., Salesforce, HubSpot).


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