Patient Flow Manager

5 days ago


Peterborough, Peterborough, United Kingdom EMED Group Full time
Job Title: Patient Flow Manager

We are seeking a highly skilled Patient Flow Manager to join our team at EMED Group. As a key member of our operations team, you will play a crucial role in ensuring the smooth flow of patients through our healthcare services.

About the Role

The Patient Flow Manager will be responsible for managing a team of Patient Transport Liaison Officers (PTLOs) and overseeing the delivery of patient transportation services. You will work closely with emergency departments, wards, and units to ensure that patients receive timely and efficient care.

Key Responsibilities
  • Manage a team of PTLOs to ensure the successful delivery of patient transportation services
  • Develop and implement processes to optimize patient flow and reduce wait times
  • Collaborate with emergency departments, wards, and units to ensure seamless communication and coordination
  • Monitor and analyze data to identify trends and areas for improvement
  • Lead formal meetings with healthcare professionals to discuss KPI performance and potential pressure points
Requirements
  • Experience working in a healthcare or hospital setting
  • Prior experience leading a team
  • Thorough knowledge of non-emergency patient transport services
  • Excellent communication and interpersonal skills
  • Ability to plan and prioritize workload
About Us

EMED Group is the largest patient transport and care partner to the NHS, with over 2,500 colleagues across 50 depots. We are committed to providing equal opportunities and creating an inclusive and safe working culture for all.


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