Patient Flow Coordinator
4 weeks ago
Job Overview
The Capacity Manager plays a crucial role in overseeing the daily operations that ensure the effective management of patient flow throughout the hospital's medical and surgical departments. This position is essential for facilitating a seamless patient experience, aligning with the Trust's strategic and operational goals.
In collaboration with medical and surgical teams, as well as specialty managers, the Capacity Manager will forecast patient admissions and respond to urgent care pathways, including Emergency and Family Integrated Support Services (FISS).
The role involves direct operational oversight of capacity management, ensuring that all processes run smoothly while managing the Patient Flow Coordinator team and supporting the Site Senior Manager in meeting both local and national standards.
This position requires support for all staff, working both during and outside of regular hours to guarantee the safe and efficient use of resources, ultimately delivering high-quality patient care. The Capacity Manager operates independently, with the Site Senior Manager available for timely escalation and resolution of issues, maintaining the integrity of acute services.
Key Responsibilities
The Capacity Manager is pivotal in achieving the Emergency Department target of 95% of patients being seen, treated, admitted, or discharged within a four-hour timeframe. This is accomplished by focusing on minimizing patient pathway delays and intervening as necessary to uphold patient safety and care quality.
Responsibilities may include proactive measures to prevent delays, such as coordinating results, transport, and discharge plans. The Capacity Manager may also assess patient well-being, leveraging clinical knowledge and experience while collaborating closely with clinicians and ward teams to achieve optimal outcomes in complex scenarios.
With a deep understanding of NHS patient pathways, the Capacity Manager supports and acts as a deputy for the Site Senior Manager, working in conjunction with senior nursing and management teams to ensure targets are met and escalated when necessary.
The Capacity Manager will work across all divisions to ensure that available capacity is utilized effectively, maintaining and enhancing patient flow and safety. This includes adhering to Infection Prevention and Control protocols, particularly in light of Covid-19 and other hospital-acquired infections that necessitate isolation measures, which significantly affect patient flow.
About Our Organization
We are committed to promoting diversity and inclusivity within our workforce and encourage applications from individuals of all backgrounds, particularly those from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as candidates from the local area.
Our organization offers a comprehensive range of benefits to support our employees, including:
- Generous annual leave starting at 27 days, increasing with service length;
- Membership in the NHS Pension Scheme;
- Flexible working arrangements;
- Enhanced pay rates for unsociable hours, including nights and weekends;
- Opportunities for professional development and training;
- Wellbeing initiatives to foster a healthy work environment;
- Access to in-house physiotherapy services;
- On-site dining options with subsidized meals;
- Subsidized staff parking;
- Free bus travel to and from work within designated areas.
We strive to cultivate a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us in making a positive impact in our community.
Additional Information
For more details regarding this role, please refer to the attached Job Description and Person Specification.
Qualifications and Experience
Essential
- Registered Nurse / Allied Health Professional (AHP)
- Evidence of ongoing professional development
- Degree-level education or equivalent NHS experience
Desirable
- HMIMMS qualification
Experience Requirements
Essential
- Nursing/AHP experience at Band 6
- Demonstrated ability to align with Trust Values
- Proven problem-solving and decision-making skills
Desirable
- Significant management responsibilities
Knowledge and Skills
Essential
- Proficient in managing junior staff
- Understanding of budget control related to non-staff expenditures
Key Skills
Essential
- Excellent communication abilities
- Competent in teaching and mentoring
- Proficient in Microsoft Office applications
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