Aftersales Service Specialist
3 weeks ago
Job Title: Permanent Aftersales Advisor
Location: Newry
About the RoleWe are seeking a skilled Aftersales Advisor to provide exceptional customer service while ensuring efficiency and cost-effectiveness.
Main Responsibilities- Respond promptly to customer inquiries related to service, repairs, and spare parts.
- Maintain effective communication regarding price quotes, lead times, and other essential details.
- Enter accurate and timely parts and warranty sales orders onto our computerized system.
- Foster cross-departmental collaboration to resolve customer and dealer issues.
- Process orders through to despatch and invoicing, including transport coordination.
- Issue job instructions to field engineers and ensure completion of tasks.
- Facilitate customer payment for non-credit customers.
- Collaborate with the Production Team to manufacture replacement parts for older products, liaising with customers on lead times, despatch, and delivery.
- Build long-lasting customer relationships.
- Conduct customer satisfaction surveys and gather feedback to improve services.
- Address and resolve customer complaints effectively.
- Prior experience with computerized Sales Order Processing Systems is essential.
- You will work collaboratively within a team environment.
- Proficiency in Microsoft Office applications is required.
- Excellent organizational skills, attention to detail, and multitasking abilities are crucial.
£27,000 - £29,000 (DOE)
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