Aftersales Service Specialist

3 weeks ago


Newry, United Kingdom Gen Tech Recruitment Full time

Job Title: Permanent Aftersales Advisor

Location: Newry

About the Role

We are seeking a skilled Aftersales Advisor to provide exceptional customer service while ensuring efficiency and cost-effectiveness.

Main Responsibilities
  • Respond promptly to customer inquiries related to service, repairs, and spare parts.
  • Maintain effective communication regarding price quotes, lead times, and other essential details.
  • Enter accurate and timely parts and warranty sales orders onto our computerized system.
  • Foster cross-departmental collaboration to resolve customer and dealer issues.
  • Process orders through to despatch and invoicing, including transport coordination.
  • Issue job instructions to field engineers and ensure completion of tasks.
  • Facilitate customer payment for non-credit customers.
  • Collaborate with the Production Team to manufacture replacement parts for older products, liaising with customers on lead times, despatch, and delivery.
  • Build long-lasting customer relationships.
  • Conduct customer satisfaction surveys and gather feedback to improve services.
  • Address and resolve customer complaints effectively.
Requirements
  • Prior experience with computerized Sales Order Processing Systems is essential.
  • You will work collaboratively within a team environment.
  • Proficiency in Microsoft Office applications is required.
  • Excellent organizational skills, attention to detail, and multitasking abilities are crucial.
Compensation Package

£27,000 - £29,000 (DOE)



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