Aftersales Advisor

6 months ago

Newry, United Kingdom Hill Engineering Ltd Full time

Hill Engineering has been a global manufacturer & exporter of award-winning excavator attachments since 1994. We manufacture a range of fully automatic quick couplers at our Headquarters in Newry.

**Main Purpose of Role**: Working in our aftersales department you will provide a responsive, efficient and cost effective service to customers, which exceeds their expectations.

**Key Duties & Responsibilities**
- Respond promptly to customer enquiries relating to service, repairs and spare parts
- Ensure effective communication regarding price quotes, lead times etc
- Enter parts and warranty sales orders onto the computerised sales order processing system in a accurate and timely manner
- Work cross-departmentally to solve solutions to common problems for customers and dealers
- Process orders through to despatch and invoicing to include booking transport
- Issue job instructions to field engineers and follow through to ensure work is completed.
- Facilitate customer payment for non-credit customers
- Coordinate the manufacture of replacement parts for older version products with the Production Team, and liaise with customer on lead times, despatch, and delivery times.
- Build and maintain strong, long-lasting customer relationships
- Conduct customer satisfaction surveys and gather feedback to improve services
- Address and resolve customer complaints and issues promptly and effectively.

**Essential Criteria**
- Prior experience of a computerised Sales Order Processing System
- Strong collaboration skills, with the ability to work well within a team environment.
- Excellent organisational abilities, with a keen eye for detail and the ability to manage multiple tasks simultaneously.
- Strong verbal and written communication skills, with the ability to explain technical information clearly.
- A passion for delivering excellent customer service, with empathy and patience in handling customer concerns.

**Desirable Criteria**
- Similar role in Customer service or Aftersales
- Knowledge of CRM platforms is an advantage

**Job Types**: Full-time, Permanent

Pay: From £25,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newry BT35: reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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