Aftersales Advisor
7 months ago
Hill Engineering has been a global manufacturer & exporter of award-winning excavator attachments since 1994. We manufacture a range of fully automatic quick couplers at our Headquarters in Newry.
**Main Purpose of Role**: Working in our aftersales department you will provide a responsive, efficient and cost effective service to customers, which exceeds their expectations.
**Key Duties & Responsibilities**
- Respond promptly to customer enquiries relating to service, repairs and spare parts
- Ensure effective communication regarding price quotes, lead times etc
- Enter parts and warranty sales orders onto the computerised sales order processing system in a accurate and timely manner
- Work cross-departmentally to solve solutions to common problems for customers and dealers
- Process orders through to despatch and invoicing to include booking transport
- Issue job instructions to field engineers and follow through to ensure work is completed.
- Facilitate customer payment for non-credit customers
- Coordinate the manufacture of replacement parts for older version products with the Production Team, and liaise with customer on lead times, despatch, and delivery times.
- Build and maintain strong, long-lasting customer relationships
- Conduct customer satisfaction surveys and gather feedback to improve services
- Address and resolve customer complaints and issues promptly and effectively.
**Essential Criteria**
- Prior experience of a computerised Sales Order Processing System
- Strong collaboration skills, with the ability to work well within a team environment.
- Excellent organisational abilities, with a keen eye for detail and the ability to manage multiple tasks simultaneously.
- Strong verbal and written communication skills, with the ability to explain technical information clearly.
- A passion for delivering excellent customer service, with empathy and patience in handling customer concerns.
**Desirable Criteria**
- Similar role in Customer service or Aftersales
- Knowledge of CRM platforms is an advantage
**Job Types**: Full-time, Permanent
Pay: From £25,000.00 per year
**Benefits**:
- Canteen
- Casual dress
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Newry BT35: reliably commute or plan to relocate before starting work (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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