Assistant Aftersales Manager

6 hours ago

Dagenham, Greater London, United Kingdom Rubber Duck Cars Full time
Job Title: Assistant Aftersales Manager

Are you a motivated and experienced professional looking to take the next step in your career? Do you have a passion for delivering exceptional customer service and leading a team to success? We are seeking an Assistant Aftersales Manager to join our team at Rubber Duck Cars.

Job Summary:

We are looking for a highly skilled and experienced individual to assist the Aftersales Manager in leading the Service Department. As an Assistant Aftersales Manager, you will be responsible for maximizing the use of all available resources to ensure the department is run in the most effective manner. You will also be responsible for delivering exceptional customer service and building long-term profitable relationships with our customers.

Key Responsibilities:
  • Customer Service: Deliver the most positive customer experience possible, in line with our client's Purpose, Principles, and Ambition (PPA).
  • Team Leadership: Assist the Aftersales Manager in leading the Service Department and motivate team members to achieve their business goals.
  • Resource Management: Maximize the use of all available resources to ensure the department is run in the most effective manner.
  • Product Knowledge: Demonstrate exceptional product knowledge and communicate this appropriately with customers.
  • Problem-Solving: Anticipate and identify customer needs and meet and exceed them by relationship building and taking responsibility for resolving customer problems.
What We Offer:

We offer a competitive salary, generous rewards, and a structured approach to training and development. You will also have the opportunity to progress in your career and take on new challenges. In addition to receiving a competitive salary, for the right candidate this position will offer:

  • Industry-leading package
  • 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
  • Pension Scheme & Life Assurance
  • Employee vehicle purchase scheme
  • Discount on Service, Bodyshop and Parts
  • 1 day each year volunteer for a charity of your choice
  • Cycle to work purchase scheme
  • Access to Perks at Work discount website

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