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Assistant Service Manager
2 months ago
Job Title: Assistant Service Manager
Location: Dagenham
Salary: Up to £40,000 (depending on experience) + bonus + Benefits – OTE 45-48K
Job Type: Full Time and Permanent – 45 hours a week – Mon-Fri 8am-6pm and 1 in 4 Saturdays
About the Role:
We are seeking an experienced Assistant Service Manager to join our team at Pybus Recruitment. As a key member of our service department, you will be responsible for assisting the Aftersales Manager with the day-to-day operations of the service department.
Key Responsibilities:
- Support the effective management of the service department.
- Maximise the use of all available resources to ensure the department is run in the most effective manner.
- Provide exceptional customer service and ensure a positive impression of our company.
- Deliver the most positive customer experience possible.
- Anticipate and identify customer needs and meet and exceed them by relationship building and taking responsibility for resolving customer problems.
- Work with customers to the highest ethical and professional standards to build long-term profitable relationships.
- Demonstrate exceptional product knowledge and communicate this appropriately with customers.
- Act proactively to add value.
- Be a Subject Matter Champion, supporting colleagues with knowledge, skills and expertise to improve business performance and profit.
- Identify opportunities for reducing waste/inefficiency or improving quality.
What We Offer:
- Industry-leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Employee vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
Requirements:
- A full and valid driving licence.
