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Service Department Manager

1 month ago

Dagenham, Greater London, United Kingdom Rubber Duck Cars Full time
Job Title: Assistant Service Manager

Job Summary:
We are seeking a highly motivated and experienced Assistant Service Manager to join our team at Rubber Duck Cars. As a key member of our Aftersales department, you will be responsible for assisting the Aftersales Manager in the effective management of the service function, ensuring the highest level of customer service is maintained.

Key Responsibilities:

  • Support the effective management of the dealerships Aftersales function.
  • Maximise the use of all available resources to ensure the department is run in the most effective manner.
  • Give the diverse customer base a positive impression of themselves and our client.
  • Deliver the most positive customer experience possible, in line with our clients PPA.
  • Anticipate and identify customer needs and meet and exceed them by relationship building and taking responsibility for resolving customer problems.
  • Work with customers to the highest ethical and professional standards to build long –term profitable relationships.
  • Demonstrate exceptional product knowledge and communicate this appropriately with customers.
  • Act proactively to add value.
  • Be a Subject Matter Champion, supporting colleagues with knowledge, skills and expertise to improve business performance and profit.
  • Identify opportunities for reducing waste/inefficiency or improving quality.


What We Offer:

  • Industry-leading package
  • 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
  • Pension Scheme & Life Assurance
  • Employee vehicle purchase scheme
  • Discount on Service, Bodyshop and Parts
  • 1 day each year volunteer for a charity of your choice
  • Cycle to work purchase scheme
  • Access to Perks at Work discount website


About Us:
At Rubber Duck Cars, we are committed to delivering exceptional customer service and providing a positive experience for all our customers. We offer a structured approach to training and development, plus opportunities to progress in your career. If you are a motivated and experienced individual looking for a new challenge, we would love to hear from you.