Assistant Service Manager

5 days ago


Dagenham, Greater London, United Kingdom Pybus Recruitment Full time
Job Overview

Pybus Recruitment is seeking an experienced Assistant Service Manager to join our client's dealership in Dagenham. As a key member of the Service Department, you will be responsible for assisting the Aftersales Manager in personnel and operations management, ensuring the highest level of customer service is maintained.

Key Responsibilities
  • Customer Service Excellence: Deliver exceptional customer experiences, meeting and exceeding customer needs through relationship building and problem resolution.
  • Resource Optimization: Maximize the use of available resources to ensure the department operates efficiently and effectively.
  • Team Leadership: Lead by example, motivating team members to achieve business goals and drive customer satisfaction.
  • Product Knowledge: Demonstrate expertise in products and services, communicating effectively with customers to build long-term relationships.
  • Process Improvement: Identify opportunities to reduce waste, improve quality, and enhance business performance.
Requirements
  • Full and valid driving license
  • Experience in a main dealer or similar environment
  • Self-motivated, committed, and tenacious individual
  • Proven track record in team leadership and customer service
Benefits
  • Competitive salary and bonus structure
  • 33 days annual leave (including bank holidays) and annual leave purchase scheme
  • Pension scheme and life assurance
  • Employee vehicle purchase scheme
  • Discounts on services, bodyshop, and parts
  • Volunteer day for a charity of choice
  • Cycle to work purchase scheme
  • Access to Perks at Work discount website


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