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Service Delivery Manager

2 months ago

Dagenham, Greater London, United Kingdom BD Group Full time
About the Role

We are seeking a highly skilled and experienced Service Delivery Manager to join our team at BD Group. As a key member of our operations team, you will be responsible for the successful delivery of responsive repair work streams across the business.

Key Responsibilities
  • Lead Operational Delivery: Manage and oversee the delivery of high-quality, right-first-time responsive repairs, voids, aids, and adaptations, as well as capital, cyclical, and planned maintenance programs.
  • Team Management: Manage a team of direct and indirect reports, including Technical Supervisors, trade operatives, and engineers.
  • Contract Management: Ensure effective contract management at all times, including procurement, commissioning, and service demands.
  • Performance Management: Ensure team performance meets and exceeds KPIs, and implement solutions to improve efficiency, reduce costs, and enhance customer experience.
  • Customer Focus: Provide timely reports on project performance, targets, and budgets, and ensure customer-focused services and positive experiences.
  • Health and Safety: Ensure compliance with health, safety, and legal requirements, and communicate Health & Safety recommendations.
  • Commercial Management: Oversee commercial management and cost control of contracts up to £5m, ensuring adherence to financial policies and procedures.
Requirements
  • Qualifications: HNC (or equivalent) in building, or degree (or equivalent) in building-related subject or housing management.
  • Experience: Direct experience of managing the operational delivery of a programme of works/services in excess of £5m per annum, including management of resources, work planning, customer engagement, quality assurance, to time and within budget.
  • Skills: Proven track record of supply chain management within a commercial project management environment, and experience of representing a company as a contract manager/representative.
Working Arrangements

We offer a competitive salary, private medical insurance, group life assurance, pension scheme, paid holidays, and family-friendly policies making work-life balance achievable.