Operations Manager

1 month ago

Wimbledon, United Kingdom The Squad Club Full time
Operations Manager Job Description

We are seeking an experienced Operations Manager to join our team at The Squad Club, a local charity that supports young people and adults with learning disabilities through our Thursday evening social clubs.

The successful candidate will oversee the day-to-day operational running of the charity, ensuring Thursday evening Squad sessions are delivered to a consistently high standard and that the charity is compliant with all relevant legislation and internal policies.

Key Responsibilities:
  • Manage the day-to-day operational activities for the charity, including overseeing the delivery of Thursday evening club sessions.
  • Line manage and support the charity's two group leaders to fulfil their roles and develop their skills, acting as point of contact/escalation where necessary.
  • Liaise with the trustee board as the interface between the group leaders and trustees, to escalate any issues and provide regular reports & updates on operational matters relating to the Squad.
  • Create and drive forward initiatives to recruit new volunteers to support the charity.
  • Support onboarding and introduction of new volunteers at Squad Thursday evening sessions.
  • Support with organising initiatives to engage and develop current volunteers, ensuring they have a great experience as part of volunteering with the Squad.
  • Oversee DBS checking of staff, trustees and volunteers.
  • Work with leaders to maintain updated DBS & member records on charity's database systems.
  • Develop, manage and implement processes and procedures to ensure the charity runs efficiently and maximises our impact.
Requirements:
  • Experience line-managing people.
  • Experience managing operational delivery/service delivery, ideally within a small charity setting.
  • An enthusiasm to get stuck-in to all areas of the charity, especially how we deliver our services to our beneficiaries/members.
  • An individual who is enthusiastic, adaptable, and happy to roll up their sleeves and wade in to help in all areas of the charity when required.
  • An organized individual with good time management and prioritization skills.
  • Good communication skills and ability to work collaboratively with stakeholders at various levels of the charity (trustees, group leaders, volunteers, members, members' families).
  • A friendly, outgoing, and open-minded individual.
  • IT literate, with ability to use MS office programs and be trained to use the charity's bespoke database systems.

This is a rewarding role and you'd be joining a friendly, committed team of individuals.

This role is for 15 hours a week (0.4 equivalent), which will include Thursday evenings 6:30-9:30pm. As a flexible employer, exact working patterns can be agreed with the successful candidate.

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