E-Commerce CRM Executive

17 hours ago


London, Greater London, United Kingdom The SWATCH Group Full time

**About the Role**

We are seeking an experienced E-Commerce CRM Executive to join our team at The SWATCH Group. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth through data analysis and process improvements.

The ideal candidate will have a strong background in customer service, e-commerce, and CRM, with experience working in a fast-paced environment.

**Key Responsibilities**

You will be responsible for:

  • Managing customer interactions via email, phone, and live chat
  • Developing and implementing customer retention strategies
  • Collaborating with cross-functional teams to drive business results
  • Analyzing sales data to identify trends and opportunities for growth

**Requirements**

To be successful in this role, you will need:

  • A strong background in customer service and e-commerce
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Experience working with CRM systems and e-commerce platforms

**What We Offer**

As a member of our team, you can expect:

  • A competitive salary: £52,000 - £62,000 per annum
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment

**Location**

This role is based in London, United Kingdom.



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