Customer Retention Strategist
1 month ago
Future is a leading global platform for specialist media with an extensive portfolio of over 70 print and digital products, reaching 400 million people every month across the globe.
Job DescriptionThis is a unique opportunity to join our Customer Operations team as a Retention Marketing Executive, reporting directly to the Retention Marketing Manager. Your primary objective will be to develop and execute an exceptional customer retention strategy for our high-profile UK News & Wealth brands, driving yield and revenue growth while enhancing lifetime value across our digital and print subscriber base.
You will be responsible for implementing agreed-upon retention marketing roadmaps, leveraging a test-and-learn approach, and applying best practices to deliver improvement. Additionally, you will drive engagement marketing initiatives to reduce churn and win back customers, ensuring a first-class customer experience at all times.
Key Responsibilities- Tackle large workloads with poise and composure
- Stay informed about the latest trends and opportunities within retention marketing
- Possess excellent copywriting skills
- Demonstrate ability to problem-solve, managing solutions from start to finish and pushing boundaries when necessary
We provide a Hybrid working arrangement from our Bath office, allowing you to work three days on-site and two days remotely. Our benefits include:
- Uncapped leave, allowing you to manage your workload and time effectively
- A share of our profits through bonus incentives when we meet our targets
- A referral program rewarding you when a friend joins Future
- Access to our Colleague Assistant Programs for wellbeing support
- An opportunity to purchase shares in Future through our Share Incentive Plan
We are a diverse and inclusive community, promoting diversity and inclusion in all aspects of our business. Learn more about our commitment to inclusion and diversity on our website.
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Customer Retention Marketing Strategist
1 month ago
Bath, Bath and North East Somerset, United Kingdom Future Publishing Full timeDelivering Exceptional Customer RetentionWe are seeking a highly skilled Customer Retention Marketing Strategist to join our Customer Operations team at Future.This role is a great opportunity to develop and implement retention marketing roadmaps, drive yield and revenue, and improve customer lifetime value across our digital and print subscriber base.Main...
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Retention Marketing Strategist
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Retention Marketing Specialist
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