Customer Retention Strategist

1 month ago


Bath, Bath and North East Somerset, United Kingdom Future Full time
About Future

Future is a leading global platform for specialist media with an extensive portfolio of over 70 print and digital products, reaching 400 million people every month across the globe.

Job Description

This is a unique opportunity to join our Customer Operations team as a Retention Marketing Executive, reporting directly to the Retention Marketing Manager. Your primary objective will be to develop and execute an exceptional customer retention strategy for our high-profile UK News & Wealth brands, driving yield and revenue growth while enhancing lifetime value across our digital and print subscriber base.

You will be responsible for implementing agreed-upon retention marketing roadmaps, leveraging a test-and-learn approach, and applying best practices to deliver improvement. Additionally, you will drive engagement marketing initiatives to reduce churn and win back customers, ensuring a first-class customer experience at all times.

Key Responsibilities
  • Tackle large workloads with poise and composure
  • Stay informed about the latest trends and opportunities within retention marketing
  • Possess excellent copywriting skills
  • Demonstrate ability to problem-solve, managing solutions from start to finish and pushing boundaries when necessary
What We Offer

We provide a Hybrid working arrangement from our Bath office, allowing you to work three days on-site and two days remotely. Our benefits include:

  • Uncapped leave, allowing you to manage your workload and time effectively
  • A share of our profits through bonus incentives when we meet our targets
  • A referral program rewarding you when a friend joins Future
  • Access to our Colleague Assistant Programs for wellbeing support
  • An opportunity to purchase shares in Future through our Share Incentive Plan

We are a diverse and inclusive community, promoting diversity and inclusion in all aspects of our business. Learn more about our commitment to inclusion and diversity on our website.



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